Implementation ≠ Optimization

Phase 1: Implement Get it live

Phase 2: Stabilize Keep it running

Phase 3: Optimize Extract full ROI

Product
 Development Faster Supply Chain More resilient Operations Predictable Finance Optimized Value compounds across functions

See what's possible. Schedule a Value Assessment

How many hours could you reclaim? The value realization playbook Step 1: Assess Identify high-waste workflows Step 2: Activate Use what you already own Step 3: Accelerate Scale proven wins

Unlock more platform value. Manufacturers unlock hundreds of thousands of hours by fully activating the ServiceNow platform they already own.

Most manufacturers leave hours on the table

2-5
 minutes saved per
 work order Optimization stops after go-live Platforms evolve, workflows don't 30,000+ hours saved annually

Maintenance turnaround reduced from 4 hours to under 60 seconds

Where value is hiding

Field service productivity +53 minutes productive time per technician daily Xerox optimized routing and digitized workflows, reducing travel time by 7 minutes per trip

Commercial operations speed 90% faster dealer support response times Mercedes-Benz reduced dealer case resolution time by 90% by consolidating 13 fragmented platforms

IT & service operations 33% reduction in Mean Time to Resolve BT deployed AI-powered operations to predict and prevent outages

Operational efficiency at scale 28% efficiency gain 25% fewer tickets during peak Körber reduced alert noise by 90% through intelligent correlation

Factory floor operations 30,000+ hours saved annually AstraZeneca automated routine plant maintenance requests — turnaround dropped from 4 hours to under 60 seconds

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The information contained in this document is confidential and proprietary to ServiceNow and may not be disclosed to third parties without prior written consent from ServiceNow. Pinpoint where you can realize additional value and cost savings from the ServiceNow platform.

The opportunity

YOU ARE HERE

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