Operational Technology Management

My collection of technical information about the ServiceNow OTM suite of products
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Create a single system of action for your OT environment

OT Visibility

The Operational Technology Manager and Industrial Process Manager applications enable you to minimize blind spots with a unified view across IT and OT, and proactively understand relationships and ...

OT Vulnerability Response

The Operational Technology Vulnerability Response application enables reduction of risk, and streamlining compliance efforts with pre-built, proactive, and reactive security workflows to keep cyber...

OT Service Management

The Operational Technology Incident Management application enables you to avoid downtime and improve response and recovery with workflows and change management processes designed for OT systems

OT Asset Management

OT Asset Management provides the functionalities, features, and workflows of Enterprise Asset Management that support OT. With OT Asset Management, you can effectively manage the lifecycle of OT a...

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Demos and How To's

Product demonstrations, use case examples, NERC/CIP & TSA demos, and some useful how to videos

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Technical content and more detail about Operational Technology Management

Automate your OT CMDB Population

Leverage existing tools in your organization to populate the database and inform you automatically of changes
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OTM Training Opportunities

ServiceNow Learning Hub content for OTM and Industry

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ServiceNow Store | OTM Visibility

The ServiceNow® Operational Technology Manager application enables manufacturers to aggregate OT data from multiple sources to build a solid data foundation of OT environments.

ServiceNow Store | Operational Technology Vulnerability Response

Stay ahead of OT vulnerabilities and risks with the ServiceNow® Operational Technology Vulnerability Response application

ServiceNow Store | Operational Technology Incident Management

The ServiceNow® Operational Technology Incident Management application enables manufacturers to manage OT Asset incidents from open to closure.

Fundamentals of OT Cybersecurity

This training is about Operational Technology Fundamentals, it will give you the key to understand the different systems within OT and get you ready to leverage your IT Cybersecurity knowledge in t...

ServiceNow Store | Operational Technology Change Management

The ServiceNow® Operational Technology Change Management application enables your organization to implement changes to Operational Technology and production processes.

ServiceNow Store | Industrial Process Manager

Map and visualize industrial equipment models and the associated production process

Partner Practice: Manufacturing

This course provides an overview with simulations of ServiceNow® for Manufacturing Operational Technology Manager (OTM) and Manufacturing Process Manager (MPM). This course is intended for Service...

2023 AMS IDC Masterclass: Manufacturing P1

The IDC Masterclass series is led by external analysts with deep industry expertise and is a unique opportunity for you to gain outside-in perspectives – empowering you to uncover industry/market-s...

2023 AMS IDC Masterclass: Manufacturing P2

he IDC Masterclass series is led by external analysts with deep industry expertise and is a unique opportunity for you to gain outside-in perspectives – empowering you to uncover industry/market-sp...

Product Documentation | MID Server

The Management, Instrumentation, and Discovery (MID) Server is a Java application that runs as a Windows service or UNIX daemon on a server in your local network. The ServiceNow® MID Server enables...

OTM Visibility

The Operational Technology Manager application creates the foundational data and relationships that enable your enterprise to use the ServiceNow® Operational Technology solution. Operational Techno...

Operational Technology Incident Management

Operational Technology Incident Management enables engineers to quickly resolve Operational Technology (OT) asset and production process issues.

Operational Technology Vulnerability Response

Operational Technology Vulnerability Response enables effective prioritization and remediation of OT asset vulnerabilities at the site level. By leveraging the CMDB relationships of OT Assets, vuln...

Industrial Process Manager

Use the Industrial Process Manager application to create the ISA-95 Equipment Model data foundation that is required for the ServiceNow® Operational Technology solution. The Industrial Process Mana...

Operational Technology (OT) extension classes

The CMDB CI Class Models store app adds or updates classes for Operational Technology (OT).

ServiceNow BrandVoice: Dangerous Disruptions: 3 Ways Manufacturers Can Harden Their Operations

Cyberattacks on manufacturing can have devastating consequences—the time to safeguard your operational technology is now.

Hands-On ISA/IEC 62443

In the rapidly evolving landscape of industrial technology, safeguarding automation and control systems against cyber threats is paramount. Our comprehensive course, "Hands-On ISA/IEC 62443: Securi...

ServiceNow Exam: Operational Technology Management Delivery Accreditation - Now Learning

ServiceNow Successfully passing this exam demonstrates the learner is proficient in implementing Operational Technology Management. - Now Learning

Siemens and ServiceNow enable cloud-based management of OT assets

The technology company Siemens and ServiceNow, a leading company specializing in digital workflows, will work more closely together in the future. Siemens’ cloud-based software service makes all OT...

Operational Technology (OT) Essentials

In this on-demand course, attendees navigate the setup, configuration, and usage of the ServiceNow® Operational Technology Manager and Industrial Process Manager applications, including how they wi...

Operational Technology (OT) Vulnerability Essentials

In this on demand course, attendees navigate the setup, configuration, and usage of the ServiceNow® Operational Technology Vulnerability Response application, including how it will help your organi...

ServiceNow Operational Technology (OT) Change Management Essentials - Now Learning

The ServiceNow® Operational Technology Change Management application enables industrial sector team members to work collaboratively on changes to Operational Technology or industrial equipment conf...

OT Incident Mangement Essentials

Operational Technology Service Management consists of the Operational Technology (OT) Incident Management application. In this on demand course, attendees navigate the setup, configuration, and usa...

Operational Technology for Implementers

The Operational Technology for Implementers Learning Path guides an Implementer new to ServiceNow® and the Now platform through implementing an Operational Technology application.

OTM Workshop

Join us for an exclusive workshop focused on securing Operational Technologies (OT) through cutting-edge strategies and solutions with ServiceNow. Discover best practices for OT architecture, deplo...

ServiceNow Store | Operational Technology Asset Management

Operational Technology (OT) Asset Management is a specialized offering within the suite of Enterprise Asset Management solutions for managing Operational Technology (OT) and Operational Equipment (...

Operational Technology Yokohama Delta!

This course will review the latest product updates for Operational Technology in the Yokohama family release, presented by product management. Delta courses help solution consultants learn about ne...

ServiceNow OT Innovation Showcase

Join industry leaders and decision-makers to explore the latest advances in OT management technology and learn more about how ServiceNow is putting AI to work for manufacturers, utilities, transpor...

Strengthen OT Cybersecurity and Resilience Webinar

This is part 1 of a 4 part series that covers the full cycle of securing you OT assets from visibility to change management and patching! Part 1: Intro Part 2: Visibility and Risk Part 3: OT Vulner...

Operational Technology Management | Overview

ServiceNow Operational Technology Management enhances productivity and minimizes downtime in industrial processes.

ServiceNow - NERC CIP-002 Demo

Discover how ServiceNow can help you comply with NERC CIP 002

OTM DemoCenter Demos

Current list of available live demos coming up for OTM

Operational Technology Webinar Series

oin us for part two of our OTM series on Visibility and Risk as we explore how Operational Technology Management (OTM) can revolutionize your approach within the industrial space. We'll explore bes...

IBM Security X-Force Threat Intelligence Index 2023 | IBM

See what the IBM Security X-Force Threat Intelligence Index 2023 has to say about today's cybersecurity landscape

NERC CIP Series Part 1 – Security & Compliance in ServiceNow

Discover how ServiceNow can help you comply with NERC CIP 002, 007, 010

ServiceNow to acquire 4Industry and EY Smart Daily Management Application

We are excited to share that ServiceNow announced today that we have signed an agreement to acquire 4Industry, a Netherlands-based partner whose manufacturing technology application is built on the...

Move Integration and Optimization to the Front of Your OT Execution Plan For Better OT Cybersecurity Outcomes

Think Beyond OT Visibility…For Operations Sake!

NERC CIP Series Part 3 – Automating NERC CIP-007 Password Rotation & Failed Login Attempts

Discover how ServiceNow can help you comply with NERC CIP-007 Identity

Simplifying Compliance with NERC CIP 7 and 10

NERC CIP is comprised of 14 standards, with 3, 7, and 10 being the most tightly coupled and generally where we recommend organizations begin.

NERC CIP Series Part 2 - Automating NERC CIP 13 Supply Chain Risk Management In ServiceNow

Discover how ServiceNow can help you comply with NERC CIP 013

Connect 2024: Security Symposium

Join ServiceNow's exclusive Security Operations Industry Event designed for customers to gain valuable insights, learn best practices, and exchange knowledge. Our expert speakers will share the lat...

Bolstering OT to keep manufacturers safe

As factories become more integrated into the broader business, cybercriminals are increasingly exploiting them in their attacks

Knowledge Management for OT

Operational Technology for Knowledge Management allows users to share their knowledge with their peers and leverage Agent Assist to automatically suggest sol...

Getting Started: How to Connect ServiceNow and Microsoft Teams

In this webinar, we'll walk through the process of connecting the two platforms: ServiceNow and Microsoft Teams. We'll get hands on with a demo of the setup,...

NERC CIP Series Part 4 – Automating NERC CIP-004 Security Personnel & Training and NERC CIP-007

Discover how ServiceNow can help you comply with NERC CIP-007 Identity

(TSA) ServiceNow Control and Compliance Management

Exciting news for pipeline owners and operators! @Deloitte and @ServiceNow tackled the manual compliance tracking challenges you face due to #TSA's security directives. Our solution helps automate ...