Our Now Assist Implementation Lessons Learned | White Paper
Our Now Assist journey started with many uncertainties: how users would react to changes in their experience, whether we were tracking the right signals to gauge value, and how effectively our organization would adapt to process changes. We started with one feature for one persona: incident summarization for IT agents. Today, we have over 50 live use cases across multiple personas, and we are continuing to expand. Learn about how we implemented GenAI today.
