Elevating Experiences Together A partnership for digital service excellence driven by a single unified platform

Washington State Dept of Health slashes IT service delivery times in half

Using ServiceNow, Washington State DOH rolls out 600 process improvements, cuts service delivery time in half, and raises customer satisfaction to 90%.

How To Scale Public Sector IT

How IaaS and SaaS partners expand government’s ability to serve citizens.

Case Study: City of Denver and ServiceNow Vendor Risk Management

The city and county of Denver accelerates and simplifies its vendor risk management processes with ServiceNow

On-demand Webinar: Powering Customer Experience through Hyperautomation

This webinar will discuss how to automate and streamline work across the front, middle, and back office for happier customers, more productive employees, and an improved bottom line.

On-demand Webinar: Powering Customer Experience through Hyperautomation

This webinar will discuss how to automate and streamline work across the front, middle, and back office for happier customers, more productive employees, and an improved bottom line.

Government Demo Centre

Explore ServiceNow government demos. Whether you are new to ServiceNow or an experienced developer, we have an option for you. - Watch bite-sized videos instantly - Experience an in-depth demo liv...

Government Demo Centre

Explore ServiceNow government demos. Whether you are new to ServiceNow or an experienced developer, we have an option for you. - Watch bite-sized videos instantly - Experience an in-depth demo liv...

Case Study: City of Los Angeles provides fast and easy access to vital services

Los Angeles achieves digital transformation by implementing the Now Platform. A digital transformation provides fast and easy access to vital services in Los Angeles

Case Study: DEFRA modernises customer service by implementing the Now Platform

DEFRA brings six citizen-facing applications in-house to ensure it is ready to conduct business as usual as the UK departs the European Union. The agency implemented CSM to connect different depart...

Government Agencies Pass Pandemic Agility Test

A recent survey shows that despite huge obstacles, government agencies made important progress to improve business agility during the pandemic. Learn more.

Government Agencies Pass Pandemic Agility Test

A recent survey shows that despite huge obstacles, government agencies made important progress to improve business agility during the pandemic. Learn more.

Case Study: NHS Scotland manages a national vaccination program

NHS Scotland protects citizens’ health with the Now Platform

Case Study: NHS Blood & Transplant empower employees with a unified service experience

NHS Blood and Transplant (NHSBT) is an essential part of the NHS, providing the blood donation and organ donation services for the UK. The organisation’s 5,500‑person workforce is critical to its s...

Blog: NZTE streamlined employee experience

Find out how government-owned New Zealand Trade and Enterprise put people at the center of the employee experience and tailored it for different scenarios resulting in a 53% increase in employee sa...

Getting into the office earlier can kick-start students’ careers

ServiceNow is partnering with TAFE NSW on a joint-training program to help support local recruitment and talent development in Australia

Getting into the office earlier can kick-start students’ careers

ServiceNow is partnering with TAFE NSW on a joint-training program to help support local recruitment and talent development in Australia

ServiceNow Value Calculator

Use our Forrester certified value calculator to estimate the business value your agency can achieve by using ServiceNow.

ServiceNow Value Calculator

Use our Forrester certified value calculator to estimate the business value your agency can achieve by using ServiceNow.

Digitisation Restores Trust in Government Services

Federal and state government agencies in Australia have spent millions of dollars digitising government services to help restore citizen trust. Learn more.

Governments need a Total Experience model for service delivery

A gap often exists between government interactions – both citizens and employees – and stakeholders’ expectations. A strategic Total Experience (TX) approach can help governments bridge this gap.

Great Australian Expectations of Life and Work - Workflow™

Australians are set to reap life’s rewards in the decade ahead with the world’s best ‘work-life balance’ through workflow automation. Learn how.

Great Australian Expectations of Life and Work - Workflow™

Australians are set to reap life’s rewards in the decade ahead with the world’s best ‘work-life balance’ through workflow automation. Learn how.

Article: Home Affairs 'doubles down' on core IT renovation

Stands up Covid travel portals quickly using ServiceNow.

Taking public services to the next level

As government agencies race to digitise, emerging tech can help.

Taking public services to the next level

As government agencies race to digitise, emerging tech can help.

How governments can successfully support a hybrid workforce

Here’s what public sector leaders can do to keep employees healthy and productive—on-site and off.

How governments can successfully support a hybrid workforce

Here’s what public sector leaders can do to keep employees healthy and productive—on-site and off.

On-demand Webinar: Navigating Evolving (and Disrupted) Worker – Employer Relationship

Watch this session to learn about the Deloitte 2021 Global Human Capital Trends: Special report “The worker-employer relationship disrupted:  If we’re not a family, what are we?” and delve into fou...

On-demand Webinar: Navigating Evolving (and Disrupted) Worker – Employer Relationship

Watch this session to learn about the Deloitte 2021 Global Human Capital Trends: Special report “The worker-employer relationship disrupted:  If we’re not a family, what are we?” and delve into fou...

On-demand Webinar: Prepare the Future for Customer Service

Join us for a conversation with experts from Constellation Research and ServiceNow, and learn how digital transformation is forcing businesses to rethink operations and operational excellence; how ...

On-demand Webinar: Prepare the Future for Customer Service

Join us for a conversation with experts from Constellation Research and ServiceNow, and learn how digital transformation is forcing businesses to rethink operations and operational excellence; how ...

On-demand Webinar: Work smarter using automation to harden your expanding attack surface without getting overwhelmed

As business infrastructure continues its migration to the cloud, your attack surface continues to grow and change, making it harder to keep your organisation secure. But help is here. In this webi...

On-demand Webinar: Work smarter using automation to harden your expanding attack surface without getting overwhelmed

As business infrastructure continues its migration to the cloud, your attack surface continues to grow and change, making it harder to keep your organisation secure. But help is here. In this webi...

On-demand Webinar: How New Plymouth District Council maximized its business outcomes

New Plymouth District Council has a vision to be New Zealand’s sustainable lifestyle capital. Partnering with ServiceNow and Red Moki, a robust, digitised and streamlined way to manage large counci...

On-demand Webinar: How New Plymouth District Council maximized its business outcomes

New Plymouth District Council has a vision to be New Zealand’s sustainable lifestyle capital. Partnering with ServiceNow and Red Moki, a robust, digitised and streamlined way to manage large counci...

Government called out for sub-par service

When it comes to customer service, research shows the Australian public sector ranks poorly with the general public, writes Alethea Murphy. The blog outlines the research findings, what citizens a...

Government called out for sub-par service

When it comes to customer service, research shows the Australian public sector ranks poorly with the general public, writes Alethea Murphy. The blog outlines the research findings, what citizens a...

On-demand Webinar: Operationalising the ESG Business Imperative

While some view Environmental, Social and Governance (ESG) requirements and reporting as merely an extension of earlier sustainability movements, there is a significant shift from the morality base...

On-demand Webinar: Operationalising the ESG Business Imperative

While some view Environmental, Social and Governance (ESG) requirements and reporting as merely an extension of earlier sustainability movements, there is a significant shift from the morality base...

Government Contact Centre Week | 23-25 October 2023

This year, between the 23rd and 25th of October GovCC will welcome leaders from local, state, and federal government to explore the most innovative use cases in citizen service and discuss how the ...

Gartner IT Symposium | 11-13 September 2023

The Gartner IT Symposium/Xpo™ 2023 conference in Australia brings CIOs and IT executives together to discuss IT insights shaping the future of technology and more. ServiceNow is a Premier Sponsor ...

Gartner IT Symposium | 11-13 September 2023

The Gartner IT Symposium/Xpo™ 2023 conference in Australia brings CIOs and IT executives together to discuss IT insights shaping the future of technology and more. ServiceNow is a Premier Sponsor ...

ServiceNow sees Generative AI Monetization Opportunity

AI and the Skills of the Future

Using Generative AI to improve Customer Support

How Prebuilt ERP Workflows tame Unruly Source-to-pay Operations

ERP Modernization: Working toward a Clean Core

ServiceNow World Forum Sydney 5 October 2023

Join the ServiceNow Community

How to Use ServiceNow Tools to Drive Digital Transformation in Your Agency | FedTech Magazine

ServiceNow Federal Forum | 6 June in Canberra

Advancing Australia’s Digital Future with Intelligent Transformation As government agencies navigate the digital age, a strategic pivot towards intelligent solutions is underway. ServiceNow Federa...

Energy Market Operator Uplifts Productivity with Automation

Empowering Australia's Future: Accelerating Intelligent Transformation in Government

Hear Peter McDonnell, Chief Transformation Officer, ServiceNow and Chris Fechner, Chief Executive Officer, Digital Transformation Agency discuss how government agencies are leveraging intelligent s...

Empowering Australia's Future: Accelerating Intelligent Transformation in Government

Hear Peter McDonnell, Chief Transformation Officer, ServiceNow and Chris Fechner, Chief Executive Officer, Digital Transformation Agency discuss how government agencies are leveraging intelligent s...

How Automation can Rev Up CX

CX and EX are one

Leading companies merge customer and employee experiences to thrive

CX and EX are one

Leading companies merge customer and employee experiences to thrive

The Total Economic Impact™ Of ServiceNow Security Operations

Cost Savings And Business Benefits Enabled By Security Incident Response And Vulnerability Response

Video: Accelerate the Mission to Serve in Government

Provide seamless and secure experiences to the people you serve when you manage end-to-end services on a single digital platform.

eBook: Power great customer and employee experiences with intelligent technologies

Learn how Artificial Intelligence (AI) and other intelligent technologies can transform your customer and employee experience by increasing satisfaction, improving service processes, and increasing...

How tech helps government agency recruit for disaster response

NSW Rural Fire Service was inundated with applications from volunteers wanting to help with disaster response. Find out how ServiceNow helped the agency modernize.

ANZ Government Customer Stories

This eBook features achievements and best practices shared by government agencies across Australia and New Zealand.

On Demand Webinar: Strategic Portfolio Management Summit

Hear directly from Sameer Anand, Agile Leader and Program Director, PMO at BAE Systems about how his team is finding innovative ways to optimise planning and aligning investments to scale and deliv...

On Demand Webinar: Strategic Portfolio Management Summit

Hear directly from Sameer Anand, Agile Leader and Program Director, PMO at BAE Systems about how his team is finding innovative ways to optimise planning and aligning investments to scale and deliv...

Risk Management

Elevate customer experience while reducing costs to serve

Learn more about Customer Service in the Public Sector across Australia and New Zealand.

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Demo: Manage Essential Eight & Maturity Uplift

ServiceNow enables government agencies to adopt a risk-based approach to managing Essential Eight maturity by identifying and prioritising the risks that pose the greatest threat to the department’...

Demo: Manage Essential Eight & Maturity Uplift

ServiceNow enables government agencies to adopt a risk-based approach to managing Essential Eight maturity by identifying and prioritising the risks that pose the greatest threat to the department’...

Getting Started with Public Sector Digital Services

Press Release - Australia Customer Service Survey

Workflow Quarterly - The Agility Issue

How businesses adapt, change, and pivot

On Demand Webinar: Elevate Experiences or Lower Costs? Yes

Retaining customers, and building lasting, loyal relationships with them, may be the first rule for businesses today. The question is, at what cost? Will you have to choose between meeting rising c...

On Demand Webinar: Elevate Experiences or Lower Costs? Yes

Retaining customers, and building lasting, loyal relationships with them, may be the first rule for businesses today. The question is, at what cost? Will you have to choose between meeting rising c...

Article: Department of Industry, Science, Energy and Resources improves corporate services for 4,000 employees

The Department of Industry, Science, Energy and Resources becomes the first Australian government department to implement the ServiceNow Protected Platform with a phased rollout to 4,000 staff in j...

ebk-the-new-world-of-digital-workplace-services.pdf

On-demand Keynote: Australia’s golden opportunity - how AI will transform life and work in the next decade

The pandemic transformed how we live and work. Changing attitudes to technology and cultural shifts have set the stage for a decisive decade. For many, the future seems uncertain. Skills shortages,...

On-demand Keynote: Australia’s golden opportunity - how AI will transform life and work in the next decade

The pandemic transformed how we live and work. Changing attitudes to technology and cultural shifts have set the stage for a decisive decade. For many, the future seems uncertain. Skills shortages,...

Data loss prevention

Review and manage the remediation workflow of data loss prevention incidents

Data loss prevention

Review and manage the remediation workflow of data loss prevention incidents

Infographic: Design better experiences, for better outcomes in government

ServiceNow and ESI ThoughtLab conducted a global survey to identify the priorities, challenges, and benefits around experience to help you develop the best strategy for the best outcomes.

How Data is Driving Better Experiences for Government Services

Government CX Maturity Assessment Workshop | 18 May 2023

Come join us and your peers at the workshop to benchmark your customer service operations against global best practices, uncover specific insights about your organisation and understand how other l...

Workflow Quarterly - Total Experience

How digital workflows empower customers and employees

ServiceNow Digital Gold Report

Article: How the City of Santa Monica is working to win back public trust

With faith in government near all-time lows, cities like Santa Monica are working to win back public trust by making improvements where it matters most: close to home

Transforming the customer experience

Deliver services to your customers, faster and more effectively, at lower costs. Here’s how.

Article: Officeworks takes ServiceNow across its IT, HR and facilities ops

Officeworks deployed a virtual assistant called ‘Penny’ and mobile app to its retail store staff, both underpinned by ServiceNow. The virtual assistant reduced the number of support calls logged by...

Whitepaper: Public Sector ERP at the Crossroads: Now Is the Time to Rethink Your Approach

This white paper outlines how agencies can take a cost-effective and low-risk path to modernising their ERP core and move away from its data-centric focus by implementing service-oriented ERP edge ...

Whitepaper: Public Sector ERP at the Crossroads: Now Is the Time to Rethink Your Approach

Whitepaper: Public Sector ERP at the Crossroads: Now Is the Time to Rethink Your Approach

Whitepaper: Public Sector ERP at the Crossroads: Now Is the Time to Rethink Your Approach

Elevate customer experience while reducing costs to serve

A customer service report for the Public Sector in Australia and New Zealand.

On-demand Webinar: Transforming experiences in an evolving era of healthcare

For healthcare providers today, the pandemic has brought unprecedented complications, shortages, regulations and hurdles. Join this webinar to learn how ServiceNow App Engine can accelerate digital...

On-demand Webinar: Transforming experiences in an evolving era of healthcare

For healthcare providers today, the pandemic has brought unprecedented complications, shortages, regulations and hurdles. Join this webinar to learn how ServiceNow App Engine can accelerate digital...

Ransomware Attack Vectors shift as New Software Vulnerability Exploits Abound

Ransomware attacks continued to proliferate in Q1 2021 as several common but unpatched software vulnerabilities created a fresh supply of compromised network access to ransomware affiliates.

Transforming Government Service Delivery Keynote

Effective service delivery in government connects siloed departments and enables self-service and end to end visibility. It requires a focus on resolution, not just response, so government service ...

Customer Experience Solutions

Case Study: Western Sydney University transforms digital experiences for students and staff

Western Sydney University transforms digital experiences for students and staff with ServiceNow to enhance their competitive edge

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On-demand Webinar: Drive Efficiency and Unlock Productivity with Enterprise Service Management

Employees now want – and expect – a better experience from their employers, no matter where they are. At the same time, most organisations are looking for ways to improve service delivery and provi...

On-demand Webinar: Drive Efficiency and Unlock Productivity with Enterprise Service Management

Employees now want – and expect – a better experience from their employers, no matter where they are. At the same time, most organisations are looking for ways to improve service delivery and provi...

Interview: Dr. Zoran Bolevich at NSW Health

The Now Platform is one of NSW Health’s key digital systems, as it transforms healthcare delivery for millions of patients across the state to drive better outcomes for patients, clinicians and NSW...

Make government work better for everyone with one platform

Impress customers and employees with simple, connected experiences. Harness the power of your data to improve services, accelerate decision-making, and reduce errors.

Make government work better for everyone with one platform

Impress customers and employees with simple, connected experiences. Harness the power of your data to improve services, accelerate decision-making, and reduce errors.

Case Study: NZ Corrections transforms employee experience to deliver better outcomes

New Zealand Department of Corrections manages 17 prisons as well as probation and rehabilitation services, and employs around 10,000 people – including nurses, psychologists, case managers, correct...

Article: How the Victorian government managed its hotel quarantine

Digital Nation Australia spoke to Peter Tonkin, IT Director of Covid-19 Quarantine Victoria (CQV), about the technical solutions he delivered to support hotel quarantine systems

Governments Heighten Focus on Mission Impact

Gartner Predicts 2023: Governments have increased digital investments in response to global turmoil.

Introducing the Now Platform Overview Video

Employee Experience Testimonials

There is tremendous value in improving the experiences of your employees. At ServiceNow, we’ve built a modern platform that allows you to do more with less and improve visibility across your organi...

Article: NSW Health rethinks systems approach with vaccine platform - Strategy - iTnews

This IT News article shares how NSW Health was able to get their vaccine administration management (VAM) platform up and running in only 10 days.

Remove Complexity for an Effortless Customer Experience

How Buckinghamshire Council Is Supporting Citizens - Workflow™

In the midst of the COVID-19 pandemic, a major technology-driven transformation project has been crucial to optimising services in response to the crisis.

Knowledge 2022: How technology is transforming Australia’s largest public health system

Join Farhoud Salimi from eHealth NSW, who will share how NSW Health uses the Now Platform to drive better outcomes for patients and staff. Joined by Mel Tinsley from the Agency for Clinical Innovat...

Knowledge 2022: How technology is transforming Australia’s largest public health system

Join Farhoud Salimi from eHealth NSW, who will share how NSW Health uses the Now Platform to drive better outcomes for patients and staff. Joined by Mel Tinsley from the Agency for Clinical Innovat...

Moderning ERP and Enabling Innovation with Low Code + Gen AI

Explore the transformative impact of modernising ERP and business services in the public sector through low/no code development. Learn how leveraging innovative technologies can facilitate rapid an...

Moderning ERP and Enabling Innovation with Low Code + Gen AI

Explore the transformative impact of modernising ERP and business services in the public sector through low/no code development. Learn how leveraging innovative technologies can facilitate rapid an...

Workflow Quarterly - The Resilience Issue

How your organisation can adapt and thrive in times of crisis

How Australia Can Elevate Government Customer Experience

Digital technology promises to elevate government customer experience (CX) by scaling services, cutting wait times, and reducing costs.

ServiceNow Supports US Immigration Requirements

ServiceNow partners with the federal government to enforce immigration and customs laws, advancing the mission of protecting America from national security and public safety threats.

27 July: Strategic Portfolio Management Online Summit

Disruption is the reality for all industries, and to stay competitive it is more important than ever to adapt rapidly to emerging threats and opportunities. Executing strategic, enterprise-wide inv...

The Geopolitics of Cyber Security: Navigating the Power Dynamics of the Digital Age

In the digital age cyber security has emerged as a critical component of national security and international relations. In this keynote Dr. Feakin will explore the complex and dynamic landscape whe...

The Geopolitics of Cyber Security: Navigating the Power Dynamics of the Digital Age

In the digital age cyber security has emerged as a critical component of national security and international relations. In this keynote Dr. Feakin will explore the complex and dynamic landscape whe...

Article: NSW DCS to use ServiceNow as cluster-wide corporate services tool

The NSW Department of Customer Service is planning to make ServiceNow its “single front door” for corporate services after expanding its use of the tool last year.

Case Study: Yarra Valley Water delivers a unified employee experience and ensures a safe workplace

When the COVID-19 pandemic started, all Yarra Valley Water (YVW) staff were required to work from home. However, critical infrastructure such as water utilities must be operated by on-site staff. Y...

Case Study: ServiceNow Government Customer Story Book

What, Why, When, and How: Universal Request

On-demand Leaders Lounge: Pioneers of change in the new world of work

The gathering of thought leaders, futurists and visionaries is back! We’re excited to bring you the latest edition of Leaders Lounge and present an incredible line-up of guests to discuss the chall...

On-demand Leaders Lounge: Pioneers of change in the new world of work

The gathering of thought leaders, futurists and visionaries is back! We’re excited to bring you the latest edition of Leaders Lounge and present an incredible line-up of guests to discuss the chall...

The Total Economic Impact™ Of ServiceNow Risk And Compliance

Efficiencies and advancements on GRC, Vendor Risk, and Business Continuity Management with ServiceNow

On Demand Webinar: Four Essential Risk and Compliance Strategies for Increasing Visibility

Join our experts as they discuss essential strategies for risk management—how to increase real-time visibility and adaptability for your risk and compliance practice, to set up for agility.

On Demand Webinar: Four Essential Risk and Compliance Strategies for Increasing Visibility

Join our experts as they discuss essential strategies for risk management—how to increase real-time visibility and adaptability for your risk and compliance practice, to set up for agility.

The Platform of Platform for Government

Securely provide citizens simplified online engagements, give employees visibility to track every request, and eliminate barriers by using automation and machine learning

The Platform of Platform for Government

Securely provide citizens simplified online engagements, give employees visibility to track every request, and eliminate barriers by using automation and machine learning

IT and OT vulnerability management and response

View, prioritise, and remediate converged vulnerabilities

IT and OT vulnerability management and response

View, prioritise, and remediate converged vulnerabilities

Intermedium 2023 Digital Government Readiness and Maturity Indicator

The Digital Government Readiness and Maturity Indicator measures whole of government digital services capability across Australia and New Zealand. See how your jurisdiction scores and get a breakd...

On-demand Webinar: Year of the Hybrid Digital Workplace

Where and how work gets done has changed dramatically over the past year—and employee expectations have changed, too. As a result, organisations need solutions that support their new hybrid workfor...

On-demand Webinar: Year of the Hybrid Digital Workplace

Where and how work gets done has changed dramatically over the past year—and employee expectations have changed, too. As a result, organisations need solutions that support their new hybrid workfor...

Case Study: NSW Health - Leading digital transformation in Healthcare

(29 MAR) Public Sector Masterclass on 24/7 Employee Services

The sudden shift to remote and hybrid work has placed an unprecedented spotlight on digital experiences. Join us and your public sector peers to discuss the new paradigm that is replacing the legac...

Case Study: Tennessee DHS speeds service delivery for citizens

The Tennessee Department of Human Services (TDHS) provides a wide range of social services to two million citizens across 95 different rural and urban counties. The department serves some of Tennes...

Meet ServiceNow at the Australian Cyber Security Showcase

Join ServiceNow at the Australian Cyber Security Showcase on June 7 and put your security incident response skills to the test in our interactive security challenge.

Infographic: Accelerate Government's Mission to Serve

Government agencies are on a mission to provide seamless and secure services that build trust. Customer and employee interactions need to be timely, secure, consistent, and transparent across all c...

How to create a secure, scalable and sustainable future for government

Read why embracing the digital age isn’t just about digital transformation – it’s about business transformation.

Public Sector Digital Services

Digitise, modernise, and speed up the delivery of government services

Public Sector Digital Services

Digitise, modernise, and speed up the delivery of government services

Case Study: How tech helps NSW RFS recruit for disaster response

The NSW Rural Fire Service works with ServiceNow to rethink their volunteer application system, making it better to recruit, manage and grow their force of 75,000 volunteers - so they are ready whe...

Generative A.I. will improve Productivity Dramatically, says ServiceNow's Bill McDermott

ServiceNow’s New World of Work Lunch Series

According to a recent survey by ServiceNow and ESI ThoughtLab, just 24% of organisations are advanced in EX today – but this figure will more than double in the next two years. Join our team of exp...

ServiceNow Community on YouTube

Drive innovation in government with a single platform

To respond to a global pandemic, many governments rolled out new technologies to meet the growing demands for critical services. However, major roadblocks still exist that slow agencies’ progress t...

Drive innovation in government with a single platform

To respond to a global pandemic, many governments rolled out new technologies to meet the growing demands for critical services. However, major roadblocks still exist that slow agencies’ progress t...

Governments need a Total Experience model for service delivery

The future of government work is changing. Demand for digital service is growing, demographics are shifting, and customer expectations are evolving. EX and CX are great, but with these separate app...

Governments need a Total Experience model for service delivery

The future of government work is changing. Demand for digital service is growing, demographics are shifting, and customer expectations are evolving. EX and CX are great, but with these separate app...

On-demand Leaders Lounge: Uncovering Australia’s Digital Gold

A digital gold rush will be built on AI. By automating routine tasks, AI can make work easier, faster, and more meaningful. Moderated by renowned Australian journalist and news presenter - Sylvia J...

MilCIS | 14-16 November 2023

MilCIS is a unique opportunity for those investing in government and military communications and information systems. In November each year, the conference facilitates a continuing dialogue between...

On-demand Leaders Lounge: Uncovering Australia’s Digital Gold

A digital gold rush will be built on AI. By automating routine tasks, AI can make work easier, faster, and more meaningful. Moderated by renowned Australian journalist and news presenter - Sylvia J...

Infographic: Streamlining digital infrastructure, building digital resiliency, and automating processes is critical to government transformation

Accelerate digital transformation in government by moving mission-critical workloads to a trusted cloud platform, built for Australia

On-demand Webinar: Adopting a Risk Based Approach to Measuring and Uplifting Essential Eight Maturity

According to the ACSC’s Annual Cyber Threat Report 2021, Australia’s public sector accounted for 35% of incidents in the 2020–21 financial year. As a result, CISOs in government agencies are enhanc...

On-demand Webinar: Adopting a Risk Based Approach to Measuring and Uplifting Essential Eight Maturity

According to the ACSC’s Annual Cyber Threat Report 2021, Australia’s public sector accounted for 35% of incidents in the 2020–21 financial year. As a result, CISOs in government agencies are enhanc...

On-demand Webinar: Adopting a Risk Based Approach to Measuring and Uplifting Essential Eight Maturity

According to the ACSC’s Annual Cyber Threat Report 2021, Australia’s public sector accounted for 35% of incidents in the 2020–21 financial year. As a result, CISOs in government agencies are enhanc...

Government Podcast - Hybrid workforce

After years of needing to be present in an office to be considered productive, the way work gets done in government has fundamentally changed. In this podcast, ServiceNow's John Asquith and Aleth...

Government Podcast - Customer expectations

Customers want smoother, more integrated, and faster services. Long delays and in-person processes are fading (especially in the light of the pandemic). In this podcast, ServiceNow’s John Asquith...

Masterclass: Delivering modern service operations for the Public Sector

Join our AI-Powered Service Operations Masterclasses for the Public Sector on March 17. Learn how to automate and optimise IT service operations to revolutionise IT that drives productivity, deligh...

Demo: Providing Citizen Services

ServiceNow helps you to provide effortless experiences to your citizens by delivering services through a connected and efficient city administration, all through one platform.

AI at ServiceNow

Learn about our approach to artificial intelligence and machine learning powers intelligent experiences, automation, and optimisation to transform the way our customers work.

Leaders Lounge with Thai Cave Rescue Divers

During this live in-person session of Leaders Lounge, we heard from 2019 Australians of the Year, Dr Richard Harris SC OAM & Dr Craig Challen SC OAM, on how they navigated life-saving decisions and...

Leaders Lounge with Thai Cave Rescue Divers

During this live in-person session of Leaders Lounge, we heard from 2019 Australians of the Year, Dr Richard Harris SC OAM & Dr Craig Challen SC OAM, on how they navigated life-saving decisions and...

(22 MAR) Webinar: ServiceNow and Microsoft: Reimagining the Future of Work, Together

Join us for an exclusive webinar with ServiceNow and Microsoft, as we reimagine the future of work together. In this webinar you’ll: - See demos about how to unlock collaboration and increase emplo...

Press Release: Department of Industry, Science and Resources improves corporate services for 4000 employees

Learn how the Department of Industry, Science and Resources (DISR) has benefited from the implementation of the ServiceNow Protected Platform.

Digitisation Restores Trust in Government Services

Federal and state government agencies in Australia have spent millions of dollars digitising government services to help restore citizen trust. Learn more.

Digitisation Restores Trust in Government Services

Federal and state government agencies in Australia have spent millions of dollars digitising government services to help restore citizen trust. Learn more.

The Total Economic Impact™ Of ServiceNow HR Service Delivery

Cost Savings And Business Benefits Enabled By HR Service Delivery

The Now Platform

ServiceNow and the Australian Government—powering the Australian people as one.

Australians. We’re famous for uniting as one in times of change. And in this digital age, there is more opportunity than ever for government to use technology to simplify how Australians access ser...

Customer Insights: Government Agency Testimonials

In this collection of customer testimonials, you will hear digital transformation stories from government organisations from around the world. Read how The City of Copenhagen, Australian Federal Po...

Digital Gold Rush - Finding Australia’s new common wealth

This report by AI expert and professor Dr. Catriona Wallace, outlines evolving attitudes and technological advances that executives must consider when investing for short-, mid- and long-term growt...

Digital Gold Rush - Finding Australia’s new common wealth

This report by AI expert and professor Dr. Catriona Wallace, outlines evolving attitudes and technological advances that executives must consider when investing for short-, mid- and long-term growt...

Intermedium 2023 Digital Government Readiness and Maturity Indicator

The Digital Government Readiness and Maturity Indicator measures whole of government digital services capability across Australia and New Zealand. See how your jurisdiction scores and get a breakd...

Intermedium 2023 Digital Government Readiness and Maturity Indicator

The Digital Government Readiness and Maturity Indicator measures whole of government digital services capability across Australia and New Zealand. See how your jurisdiction scores and get a breakd...

ServiceNow Protected Platform

The Australian Government wants to improve public service by expanding its capacity and capabilities, while also improving security. Learn how your agency can accelerate digital transformation with...

ServiceNow Protected Platform

The Australian Government wants to improve public service by expanding its capacity and capabilities, while also improving security. Learn how your agency can accelerate digital transformation with...

From complexity to compliance: Automating Essential Eight maturity and beyond

Government cyber security teams are under immense pressure due to the growing volume and sophistication of cyber attacks. Implementing the ACSC's Essential Eight (E8) strategies to mitigate common ...

Case Study: Digital Transformation Agency transforms government ICT procurement with ServiceNow

Learn how the Digital Transformation Agency (DTA) has been driving the Australian government’s Digital Transformation Strategy to improve government services with the award-winning BuyICT platform,...

Essential Eight Maturity

AI and automation: Unlocking job opportunities for Australia's economy

As the Australian workforce braces for increased AI and automation, individuals must adapt by acquiring new skills. In doing so, Australians can expand the impact of their work, embark on more fulf...

On-demand CX Insider: Bridging the customer expectation gap

A panel of CX leaders discuss today’s customer sentiment, the growing gap between customer expectations and experience and how to close the gap. The latest Australian Customer Experience Report sta...

On-demand CX Insider: Bridging the customer expectation gap

A panel of CX leaders discuss today’s customer sentiment, the growing gap between customer expectations and experience and how to close the gap. The latest Australian Customer Experience Report sta...

Thwart cyberthreats with security operations + AIOps

Thwart cyberthreats with security operations + AIOps

IDC Agility Assessment: The Advantage in Government Services Delivery

A recent IDC global survey of nearly 300 government leaders found that government organizations that identify as “extremely agile” achieve superior results in mission outcomes by introducing needed...

IDC Agility Assessment: The Advantage in Government Services Delivery

A recent IDC global survey of nearly 300 government leaders found that government organizations that identify as “extremely agile” achieve superior results in mission outcomes by introducing needed...

How ServiceNow and Microsoft Teams are simplifying workflows for everyone

Learn about the new embedded ServiceNow capabilities inside Microsoft Teams that improve employee productivity with seamless self-service, and accelerate incident resolution. These new integrations...

Evolving Customer Experience and Expectations in Australia

Why technology hasn’t solved customer service complexity – and how to close the gap in 2022

Evolving Customer Experience and Expectations in Australia

Why technology hasn’t solved customer service complexity – and how to close the gap in 2022

Meet ServiceNow at the Australian Cyber Security Showcase

Join the ServiceNow team at the Australian Cyber Security Showcase in Canberra on 7th June and put your security skills to the test with our interactive incident response challenge.

Continuously monitor tech and cyber risk and compliance

Integrated risk management on the Now Platform

Continuously monitor tech and cyber risk and compliance

Integrated risk management on the Now Platform

Security Incident Response

Three Key Steps to Citizen Engagement

To improve citizen engagement, agencies must look beyond a baseline of legacy software to support the sophisticated insights, analytics and integration capabilities required for contemporary custom...

Three Key Steps to Citizen Engagement

To improve citizen engagement, agencies must look beyond a baseline of legacy software to support the sophisticated insights, analytics and integration capabilities required for contemporary custom...

On-demand Webinar: Transforming Third Party Risk - An Asia Pacific Perspective

Globalised supply chains and accelerated digitalisation has introduced more interconnected business environments, with a greater dependency by participants on third parties to operate critical proc...

On-demand Webinar: Transforming Third Party Risk - An Asia Pacific Perspective

Globalised supply chains and accelerated digitalisation has introduced more interconnected business environments, with a greater dependency by participants on third parties to operate critical proc...

Customer Story with Department of Home Affairs Australia

Hear how one of ServiceNow’s customers is using Customer Service Management to deliver proactive service from issue to resolution and drive greater customer satisfaction

Case Study: Flinders University

Simplified customer service and field operations

Article: Bupa runs a security transformation program

This iTnews article focuses on how Bupa A/NZ has undergone a significant security transformation program and how they mitigate the threat of malicious or accidental compromise to customer data or d...

On Demand Webinar: Empower the Entire Organisation to Create Effortless Experiences that Build Long-term Loyalty

Companies want to provide great customer experiences and build loyalty but are struggling to meet customers’ ever-increasing expectations. Why? Because most digital transformation investments have ...

On Demand Webinar: Empower the Entire Organisation to Create Effortless Experiences that Build Long-term Loyalty

Companies want to provide great customer experiences and build loyalty but are struggling to meet customers’ ever-increasing expectations. Why? Because most digital transformation investments have ...

On Demand Webinar: Empower the Entire Organisation to Create Effortless Experiences that Build Long-term Loyalty

Companies want to provide great customer experiences and build loyalty but are struggling to meet customers’ ever-increasing expectations. Why? Because most digital transformation investments have ...

Leaders Lounge with Bernard Salt and Andrea Clarke

What does it mean to be future-ready? Join renowned Australian demographer & futurist Bernard Salt and Future Fit Co. founder & renowned author Andrea Clarke, as they shed light on the latest trend...

Leaders Lounge with Bernard Salt and Andrea Clarke

What does it mean to be future-ready? Join renowned Australian demographer & futurist Bernard Salt and Future Fit Co. founder & renowned author Andrea Clarke, as they shed light on the latest trend...

Yarra Valley Water delivers a unified employee experience with the Now Platform

Yarra Valley Water delivers a unified employee experience and ensures a safe workplace with the Now Platform. This Australian utility company digitised the processes for reserving a hot desk with S...

Data loss prevention

Make work flow better for the Australian government

Connecting work seamlessly, to make life better and improve services for customers

Fireside Chat: Sandip Kumar at Gold Coast Health

Hear from Sandip Kumar, Executive Director of Strategy, Transformation and Major Capital at Gold Coast Health, as he discusses how their organisation are driving automation in healthcare to a new r...

Knowledge 2022: Energy Queensland's Evolution to ESM: Real Benefits and Challenges

Energy Queensland (EQL) manages 247,000 Km of electric network with over 2.3 million utility customers across the state. EQL embarked on an Enterprise Service Management (ESM) journey as part of th...

Knowledge 2022: Energy Queensland's Evolution to ESM: Real Benefits and Challenges

Energy Queensland (EQL) manages 247,000 Km of electric network with over 2.3 million utility customers across the state. EQL embarked on an Enterprise Service Management (ESM) journey as part of th...

Live Event: ServiceNow Security Challenge

We hope that you can join us for a lunch, learn and play session where you can gain practical expertise and best-practice approaches, experience the ServiceNow SecOps solutions in real-time and hav...

Live Event: ServiceNow Security Challenge

We hope that you can join us for a lunch, learn and play session where you can gain practical expertise and best-practice approaches, experience the ServiceNow SecOps solutions in real-time and hav...

Live Event: ServiceNow Security Challenge

We hope that you can join us for a lunch, learn and play session where you can gain practical expertise and best-practice approaches, experience the ServiceNow SecOps solutions in real-time and hav...

(25-26 MAY) Knowledge 2022

Get connected to the people and technology that make work flow faster and more intuitively. Join us May 25-26 at the International Convention Center in Sydney.

Welcome Remarks by Detlef Krause

Detlef Krause, President, APAC, ServiceNow

Welcome Remarks by Detlef Krause

Detlef Krause, President, APAC, ServiceNow

Workflow Quarterly - The Optimisation Issue

Hyperautomation and digital workflows are driving the next phase of digital transformation

On Demand Webinar: Centralised Program: Unlock Quick Business Value with Unified Service Operations (ITSM + ITOM)

Watch now for an insightful virtual seminar, Unlock quick business value with unified Service Operations. We demonstrate the ServiceNow solution and discuss the following key use cases to expand se...

On Demand Webinar: Centralised Program: Unlock Quick Business Value with Unified Service Operations (ITSM + ITOM)

Watch now for an insightful virtual seminar, Unlock quick business value with unified Service Operations. We demonstrate the ServiceNow solution and discuss the following key use cases to expand se...

eBook: Accelerate the Mission to Serve in Government

Learn how you can provide vital services to your customers during some of their most critical moments.

Infographic: Accelerate Government's Mission to Serve

Government agencies are on a mission to provide seamless and secure services that build trust. Customer and employee interactions need to be timely, secure, consistent, and transparent across all c...

Modernise government with one platform

Modernise government with one platform

Better government through simple, interconnected systems

Find out what agencies are doing differently to provide seamless, personalised service delivery.

On demand recording: Securely Integrate New Technologies

Learn how to integrate new technologies into your outdated systems while maintaining security. This session will discuss: - Assessing the risks in introducing a new system into an incumbent one an...

On demand recording: Securely Integrate New Technologies

Learn how to integrate new technologies into your outdated systems while maintaining security. This session will discuss: - Assessing the risks in introducing a new system into an incumbent one an...

The Now Platform

Accelerate your mission to serve with the secure platform for building trust in digital government

The Now Platform

Accelerate your mission to serve with the secure platform for building trust in digital government

The future of work: Bernard Salt predicts how work and life will change in the next decade

Bernard Salt, CEO of research firm The Demographics Group, has analysed how Australian work has evolved over the past century, and what’s coming in the next decade.

The future of work: Bernard Salt predicts how work and life will change in the next decade

Bernard Salt, CEO of research firm The Demographics Group, has analysed how Australian work has evolved over the past century, and what’s coming in the next decade.

How data is driving better experiences for government services

Data is already transforming how many public agencies modernise. Here’s how a single-platform approach can digitally connect all of Australia.

eBook: Accelerate the Mission to Serve in Government

Learn how you can provide vital services to your customers during some of their most critical moments.

eBook: Accelerate the Mission to Serve in Government

Learn how you can provide vital services to your customers during some of their most critical moments.

Intermedium Digital Government Employee Experience Readiness Indicator

Learn how Australia and New Zealand jurisdictions compare in Intermedium's 2021 Digital Government Employee Experience Readiness indicator.

Intermedium Digital Government Employee Experience Readiness Indicator

Learn how Australia and New Zealand jurisdictions compare in Intermedium's 2021 Digital Government Employee Experience Readiness indicator.

(6 APR) CX Insider: Bridging the customer expectation gap

According to the latest Australian Customer Experience Report, 59% of business leaders report high to very high returns from improving the experience of their customers. If customer service truly i...

Developing a service-centric approach to customer experience in the public sector

John Asquith, Head of Innovation, Government, ServiceNow explores: • How great experiences give time back to customers • Designing digital services that deliver the outcomes you need • Wha...

Total Experience Strategy: Elevating Service Experiences in Government

Total Experience (TX) strategies are transforming government services by synchronising customer and employee experiences, in line with the 2030 vision for digital excellence. This panel will discus...

Total Experience Strategy: Elevating Service Experiences in Government

Total Experience (TX) strategies are transforming government services by synchronising customer and employee experiences, in line with the 2030 vision for digital excellence. This panel will discus...

The Total Economic Impact™ Of ServiceNow IT Applications

Transform The IT Experience — Service, Operations, And Management Accelerate Business Value

Keynote: Managing Risk in a Hyperautomated World

Knowledge - ServiceNow's global customer event comes to Sydney!

Get connected to the people and technology that make work flow faster and more intuitively. Join us May 25-26 at the International Convention Centre in Sydney.

Governments Heighten Focus on Mission Impact Amid Global Uncertainties

Gartner Predicts 2023: Governments have increased digital investments in response to global turmoil.

(16 JUN) Roundtable: Build a Modern and Resilient Technology Capability

Join Ecosystm and ServiceNow at our “Have You Built a Resilient Business?” Leaders Roundtable to discuss and share how technology leaders can help their businesses prepare for the changes and disru...

ServiceNow Australia Government microsite

Article: How technology turned the tide for NSW Rural Fire Service

Amid the destruction of the 2019-2020 wildfires, Australians stepped up in droves to assist with the rescue and clean-up efforts. NSW RFS, was inundated with inquiries from people wanting to help. ...

Understanding the transformational power of Enterprise Service Management

On-demand Webinar: Observability Best Practices and OpenTelemetry

In this discussion, you’ll learn: - How OpenTelemetry enables teams to better understand software performance and behavior (and why you should do it!) - Best practices for deploying and operating a...

On-demand Webinar: Observability Best Practices and OpenTelemetry

In this discussion, you’ll learn: - How OpenTelemetry enables teams to better understand software performance and behavior (and why you should do it!) - Best practices for deploying and operating a...

The Total Economic Impact™ Of ServiceNow Customer Service Management

Operational Efficiencies And Cost Savings Made Possible By ServiceNow CSM

Customer Story | Siemens AG – ServiceNow

Siemens enriches employees with ServiceNow

Elevate customer experience while reducing costs to serve

A customer service report for the Public Sector in Australia and New Zealand.

Transforming National Defence: Empowering Sovereign Capabilities Through Modernisation and Collaboration

In this fireside chat, Monique Hamilton, First Assistant Secretary, Group Operations at the Department of Defence, and Melissa Ries, Chief Operating Officer, Asia Pacific at ServiceNow, discuss the...

Transforming National Defence: Empowering Sovereign Capabilities Through Modernisation and Collaboration

In this fireside chat, Monique Hamilton, First Assistant Secretary, Group Operations at the Department of Defence, and Melissa Ries, Chief Operating Officer, Asia Pacific at ServiceNow, discuss the...

Security incident response

Prioritise threats and vulnerabilities quickly to protect your agency

Security incident response

Prioritise threats and vulnerabilities quickly to protect your agency

Thwart cyberthreats with security operations + AIOps

Knowledge 2022: He Tāngata, He Tāngata, He Tāngata: Prioritising People In The New Zealand Corrections System

The 10,000 staff of the New Zealand Department of Corrections work in one of the most challenging and high-risk environments in New Zealand. Ensuring the wellness and wellbeing of our people is a s...

Knowledge 2022: He Tāngata, He Tāngata, He Tāngata: Prioritising People In The New Zealand Corrections System

The 10,000 staff of the New Zealand Department of Corrections work in one of the most challenging and high-risk environments in New Zealand. Ensuring the wellness and wellbeing of our people is a s...

Vulnerability Response

Government Podcast - Digital demands

In a world of disruption, agencies need the digital tools that will allow them to weather rapid change. In this podcast, ServiceNow's John Asquith sat down with Joshua Bateson, a Director of Solu...

On-demand Webinar: How—and Why—You Should Digitise Your Customer Service

Digital customer service is in high demand—and no wonder. It can support 24/7 customer service, improve service personalisation, and increase operational efficiency. But when companies fail to take...

On-demand Webinar: How—and Why—You Should Digitise Your Customer Service

Digital customer service is in high demand—and no wonder. It can support 24/7 customer service, improve service personalisation, and increase operational efficiency. But when companies fail to take...

Live Event: Tokyo Release Broadcast

Sign up for the Now Platform Tokyo release broadcast and hear how easy it is to innovate faster and supercharge experiences for everyone.

sn-industry-usecases-government.pdf

On-demand Webinar: Managing a Dual Workforce

Want to improve employee effectiveness, update their digital skills, and modernise their roles? Be sure to attend Managing a Dual Workforce, an intimate panel discussion with key workplace and te...

On-demand Webinar: Managing a Dual Workforce

Want to improve employee effectiveness, update their digital skills, and modernise their roles? Be sure to attend Managing a Dual Workforce, an intimate panel discussion with key workplace and te...

Whitepaper: Automating cyber resilience: Proven practices for Asia Pacific governments

Governments face mounting cyber threats from criminal and nation-state actors due to geopolitical tensions and digital transformation. Agencies can enhance their cybersecurity posture through rob...

Why Ethical AI Matters to Modern Organisations

Ethical AI is critical to the future of business. Designing artificial intelligence is not only the responsible thing to do, it also makes a stronger bottom line.

Why Ethical AI Matters to Modern Organisations

Ethical AI is critical to the future of business. Designing artificial intelligence is not only the responsible thing to do, it also makes a stronger bottom line.

On-demand Webinar: Reinvent and Modernise SAP with ServiceNow Creator Workflows

As the digital transformation of business operations continues to evolve, connecting systems, apps, and data in and outside of SAP is becoming a top priority for many IT leaders. Furthermore, with ...

On-demand Webinar: Reinvent and Modernise SAP with ServiceNow Creator Workflows

As the digital transformation of business operations continues to evolve, connecting systems, apps, and data in and outside of SAP is becoming a top priority for many IT leaders. Furthermore, with ...

Design better experiences, for better outcomes in government

As the world enters the next stage of the pandemic, business and government leaders are refining their digital transformation plans, particularly around digital customer and employee experiences, r...

Design better experiences, for better outcomes in government

As the world enters the next stage of the pandemic, business and government leaders are refining their digital transformation plans, particularly around digital customer and employee experiences, r...

Interview: Richard Waggott at NZ Corrections

Prioritising people in the New Zealand Corrections System. The 10,000 staff of the New Zealand Department of Corrections work in one of the most challenging and high-risk environments in the countr...

From complexity to compliance: Automating Essential Eight maturity and beyond

Government cyber security teams are under immense pressure due to the growing volume and sophistication of cyber attacks. Implementing the ACSC's Essential Eight (E8) strategies to mitigate common ...

From complexity to compliance: Automating Essential Eight maturity and beyond

Government cyber security teams are under immense pressure due to the growing volume and sophistication of cyber attacks. Implementing the ACSC's Essential Eight (E8) strategies to mitigate common ...

Uplift your Essential Eight maturity

Adopt a risk-based approach to managing E8 maturity

Uplift your Essential Eight maturity

Adopt a risk-based approach to managing E8 maturity

Australian Cyber Security Showcase | 7 June 2023

This one-day conference will bring together cyber security leaders and experts to discuss how to strengthen governments response to security threats, how to build cyber fitness and how collaboratio...

Video: Accelerate the Mission to Serve in Government

Provide seamless and secure experiences to the people you serve when you manage end-to-end services on a single digital platform.

How Australia can Elevate Government Customer Experience

Government Resilience - The Great Digital Reboot

Here's how government can act now to deliver connected customer experiences.

Government Resilience - The Great Digital Reboot

Here's how government can act now to deliver connected customer experiences.