Article: How technology turned the tide for NSW Rural Fire Service
Amid the destruction of the 2019-2020 wildfires, Australians stepped up in droves to assist with the rescue and clean-up efforts. NSW RFS, was inundated with inquiries from people wanting to help. However, an outdated and paper-based approach to managing new recruits hamstrung their response. Learn how the world’s largest volunteer fire service up-levelled its technical capabilities and brought ServiceNow on board to connect multiple tasks and teams via digital workflows.
