The United States Army: powered by ServiceNow

Soldier Developer Live Experience

ServiceNow has launched an ALL NEW website targeted at Soldier Developers that walks them through how to build their first app in MINUTES!! Anyone can build workflow apps using our no-code/low c...

[DO NOT USE] Blog: Ensure Army readiness and empower Soldiers with modern apps to safely return to work.

Even as we embark on the New Now, we know that telework is here and the potential to untapped talent opens up new opportunities. We also know that there is still the office and it will take on a di...

Blog: Ensure Army readiness and empower Soldiers with modern apps to safely return to work.

Even as we embark on the New Now, we know that telework is here and the potential to untapped talent opens up new opportunities. We also know that there is still the office and it will take on a di...

The Best Defense

Traditionally, the only way for a service team to gain visibility into issues was to have a customer, in your case the soldier, call in and report it, which necessarily put the service team on the ...

Value Calculator – Customer Success – ServiceNow

Use our value calculator to estimate the business value you can achieve by using ServiceNow.

USAG Bavaria work orders streamlined with ArMA | Article | The United States Army

Read about how ServiceNow helped the Army create a maintenance application, ArMA, which launched worldwide on Jan. 19, 2021. The new process serves to streamline work orders and non-privatized hous...

Blog: Drive IT transparency and savings across the Army with digital modernization

Make data a strategic asset - When the Army makes data a strategic asset, people throughout the Army can access it to drive real-time decision making and foster new levels of collaboration across t...

Understanding your options: Customer experience

Reimagine the customer journey by mapping, designing, and measuring each touchpoint to drive business outcomes for your customers.

Understanding your options: Technology excellence

Technology excellence delivers cost-efficient, and secure technology across internal functions and customer-facing offerings.

Understanding your options: Build and automate

Transform legacy processes into modern digital workflows by adapting the Hyperautomation model.

The world works with ServiceNow™

There is no problem, innovation, or challenge that we can’t help you work through. The world works with ServiceNow.

Understanding your options: Operating excellence

Drive business goals with increased efficiency, lower costs, reduced risk, and higher ESG impact through operational excellence.

Understanding your options: Employee experience

Engage employees with a connected and unified employee experience. Redefine the new hybrid workplace by delivering efficiencies and productivity in how employees work.

Clearing the Hurdles: How to Facilitate and Protect the Currency of Data

Ensuring the integrity, security, and accuracy of data is essential for any modern enterprise, including the Army. But there are hurdles, like information and system silos, poor data quality and in...

Citizen Benefit Portal

Citizens have limited access to technology at home and applying for benefits today is a complex process with impacts to their daily lives. How might ServiceNow enhance citizens access to benefits f...

Case Study: How NHS Scotland built its COVID-19 contact tracing service in four weeks with ServiceNow

Contact tracing has become a key tool in the fight against the spread of COVID-19. NHS Scotland built its tool in four weeks using ServiceNow.

Implement a zero trust architecture that protects the Army

Together, ServiceNow and the Army can build an effective zero trust architecture that delivers end-to-end network protection against external and internal threats. We've created a roadmap specifica...

Playbook: Ramping up for the new work reality

Discover how to build a return to workplace strategy that makes work, work better for employees. The ServiceNow Safe Workplace apps work with our employee workflows to simplify how employees get th...

September 2023 - ServiceNow Newsletter - Army

Achieving a people-first strategy that empowers the Army

While the U.S. government is striving to modernize and move toward digital-first approaches, the Army Digital Transformation Strategy has made digital modernization a priority. The strategy calls f...

ServiceNow U.S. Army Special Interest Group April 2023 Slides.pdf

U.S. Army Application Modernization at the Speed of Relevance

Leverage Generative AI and AI Agents to Supercharge Custom Applications on the ServiceNow AI Platform

Why We Serve: Episode 2

ServiceNow U.S. Army Special Interest Group June 2022 Recording

01.26.2022 Army SIG Final Slides.pdf

Why We Serve: Episode 4

[DO NOT USE] Realize the Army people strategy through best-in-class service management

Building on ServiceNow’s market-leading IT Service Management (ITSM) solution, the Customer Service Management (CSM) solution adds additional industry-leading capabilities that enable the Army to d...

Realize the Army people strategy through best-in-class service management

Building on ServiceNow’s market-leading IT Service Management (ITSM) solution, the Customer Service Management (CSM) solution adds additional industry-leading capabilities that enable the Army to d...

Partnering with the Army to manage your most important asset: people

The Army mission–to deploy, fight, and win our Nation's wars–is dependent on agile strategies and operational readiness. To achieve this mission, the Army is changing the way it manages its most pr...

The pillars of Army readiness

Enabling Total Army readiness through 6 key pillars.

Army Annual Report: roadmap to modernization

ServiceNow can help modernize the Army’s systems and processes to create a more agile approach. We believe a single connected platform could enable you to meet demand, while improving efficiency an...

ServiceNow - Digital Workflows for Enterprise – Make work, work better™

ServiceNow's cloud platform streamlines how work gets done. Our enterprise automation solutions create great employee and customer experiences.

Defense One State of the Army 2021: Delivering a Modern Army

Hear from Dan Kunze, Mission Account Manager - Army, ServiceNow, about how ServiceNow delivers capabilities through our cloud-based platform that accelerate innovation across the Army in this sessi...

Voice of the Customer

Best practices for transforming the employee service experience for soldiers at home and abroad

eBook: Clearing the Hurdles: How to Facilitate and Protect the Currency of Data

In this e-book, ServiceNow takes a look at the goals of the Data Strategy as well as the challenges in meeting those goals. ServiceNow can align the benefits of the Now platform with these hurdles ...

Clearing the Hurdles: How to Facilitate and Protect the Currency of Data - ServiceNow eBook

In this e-book, ServiceNow takes a look at the goals of the Data Strategy as well as the challenges in meeting those goals. ServiceNow can align the benefits of the Now platform with these hurdles ...

The Road To Transforming The Citizen Service Experience

Ask government organizations about being competitive and all roads lead back to providing an exceptional citizen experience. But creating that experience means expanding on the traditional definiti...

Federal Tech Talk - Defining Next-Generation Customer Service

Hear from Kevin Adler, US Army Digital Transformation Advisor, ServiceNow and Doug Rezabek, Director of Strategic Initiatives, SOFtact Solutions, as they discuss the Army Maintenance Application, k...

Expert Edition: Mission Effectiveness & Readiness

You’ll read how as the nature of work enters the information age, a more diverse set of skills can be brought to bear in many jobs.

Modernize US Army Mobile Workforce Operations

It’s never been easier for the US Army to modernize Soldiers, equipment, service, and operations across the Pentagon and around the globe with ServiceNow Field Service Management. Learn more with t...

Why We Serve: Episode 3

Total Army readiness

Mitigate threats to the Army by optimizing people and advanced technologies.

The U.S. Army Delivers Next- Generation Customer Service

The U.S. Army is delivering next-generation customer service & experiences and realizing faster mission attainment with ServiceNow Customer Workflows

A New and Wide Horizon for the Cloud – The Forecast for DoD is Mission-Wide Cloud Access

Defense News and ServiceNow explore: Owning Mission Control in a Public Cloud Environment, GenAI (Generative Artificial Intelligence) as a key test case, impact Levels ‘impact’ data availability an...

Q225 Army App Engine Focus Group Deck

Army Mission Outcomes Modernized: ServiceNow Mission NOW

A resource management tool for the Army, with Streamlined Request Fulfillment providing End-to-End Scalability Visibility & Accountability

Roadmap to Readiness

The Regionally Aligned Readiness and Modernization Model (ReARMM) will transform the Army into a multi-domain capable force, balancing operational needs with dedicated mission, training, and modern...

Centers of Excellence and Service Transformation: A Winning Combination

Join Frost & Sullivan for a panel discussion, focused around turning customer service operations into centers of excellence to deliver a seamless end-to-end experience. Our panel of experts will ex...

Q22024 U.S. Army App Engine Focus Group Recording

Q42024 ServiceNow U.S. Army App Engine Focus Group

People Strategy Roadmap

The Army is committed to continually improving the way it manages its center of gravity—its people. At ServiceNow, we’re ready to partner on these reform efforts with a modern talent management sys...

Supporting Military Readiness with Data-Driven Maintenance Activity

Building a United States Army System of Action for Maintenance Repair Operations

Army Clicks With Remote Collaboration Tools, Hopes to Expand Telework

The U.S. Army was able to successfully utilize remote collaboration tools during the COVID-19 pandemic that allowed about 350,000 soldiers to feel connected while teleworking – despite being physic...

Why We Serve: Episode 4

Q225 US Army Special Interest Group Recording

Rethinking the U.S. Government’s HR Department

With 2.2 million civilian workers, the federal government is the largest employer in the U.S.—even ahead of Walmart. Despite its size, or perhaps because of it, it has many challenges implementing ...

Q12024 U.S. Army App Engine Focus Group Slides.pdf

[DO NOT USE] Army Annual Report: Roadmap to Modernization

ServiceNow can help modernize the Army’s systems and processes to create a more agile approach. We believe a single connected platform could enable you to meet demand, while improving efficiency an...

Delivering Data to Realize the DoD Data Strategy

ServiceNow is proud to work with the DoD to meet the challenges of today, transforming the operations of our national defense to ensure the ability to compete, deter, and win. Critical to that effo...

ServiceNow U.S. Army SIG - 8 April 2025 Slides

A lesson from the Tennessee Department of Human Services

Learn how the Tennessee Department of Human Services slashed inquiry resolution times by 70%.

Digital Transformation at DoD IL5 Standards

With ServiceNow's NSC, you get a software as a service (SaaS) platform that addresses IL5 compliance, while realizing hard cost savings. Transform your agency's work environment-connecting teams ...

ServiceNow's Dan Kunze shares insights on how the Army can use data effectively

ServiceNow's Dan Kunze discusses how data sharing, interoperability and culture are all critical to building the data infrastructure needed for today's Army.

Q42024 U.S. Army App Engine Focus Group Slides

Implement a Zero Trust Architecture That Protects the Army

Together, ServiceNow and the Army can build an effective zero trust architecture that delivers end-to-end network protection against external and internal threats. We've created a roadmap specific...

DNU Army Unified Network: modernization roadmap

ServiceNow can help modernize the Army’s systems and processes to create a more agile approach. We believe a single connected platform could enable you to meet demand, while improving efficiency an...

Army unified network: modernization roadmap

ServiceNow can help modernize the Army’s systems and processes to create a more agile approach. We believe a single connected platform could enable you to meet demand, while improving efficiency an...

ServiceNow's National Security Cloud Supports the DoD

The NSC accelerates mission objectives, workloads, and priorities: Delivering outcomes that ensure security, while also driving cost savings.

Achieving a people-first strategy that empowers the Army

A supportive Army family is key to ensuring Soldier readiness and retention. This support also helps the Army deliver on its “people first” priority that includes caring for Soldiers, their familie...

Accelerating the Army's digital transformation

The Army must have agile operations across all departments, across the globe. Outdated systems that rely on time-consuming manual processes and create siloed operations present obstacles to agility...

US Government Reinvents HR

Improved soldier engagement starts with HR systems that work to support the areas that are most important to soldiers and their families

ServiceNow App Engine Focus Group Q1 2025 Recording

Why We Serve: Episode 1

Meet the ServiceNow U.S. Army Team

1229 - ServiceNow Army People First Flyer - V3.pdf

Q12024 U.S. Army App Engine Focus Group Recording

Army Annual Report: Roadmap to Modernization

ServiceNow can help modernize the Army’s systems and processes to create a more agile approach. We believe a single connected platform could enable you to meet demand, while improving efficiency an...

Realizing the National Defense Strategy

Meeting the challenges of a complex global security environment with a focus on data and effciency.

[DO NOT USE] Accelerating the Army's digital transformation

ServiceNow has reviewed the Army's digital strategy and identified areas where a digital platform, modern processes, and advanced technologies can help the Army reach its transformation goals faster.

Q3 2023 ServiceNow U.S. Army Special Interest Group Slides

Why We Serve: Episode 1

Why We Serve: Episode 3

[DO NOT USE] Realizing the National Defense Strategy

Meeting the challenges of a complex global security environment with a focus on data and efficiency.

How a people-first strategy drives recruitment & retention across the Army

Finding, recruiting, and retaining the right talent are top challenges for the Army. Listen as Dan Kunze, Mission Account Manager, ServiceNow, and LTC Kristin Saling, Director of the Commanding Gen...

Use Case: Improving the customer experience with a unified service delivery platform

A Federal agency that provided network services, hardware, and software to various mission partners throughout the military and Intelligence Community wanted to go beyond its current IT Service Man...

Webinar: Army App Development on ServiceNow

Learn how Soldier Developers create new workflow apps fast.

Whitepaper: Rapid App Development with App Engine.pdf

Designed to be a highly flexible and easy-to-use development environment, the Now Platform enables nearly anyone – no-code to professional coders – to digitize and automate departmental and cross-e...

Providing modern, connected, and secure experiences for Army personnel and their families

ServiceNow is already a supplier to several agencies and can support your future digital strategies for soldiers. In fact, by streamlining and automating workflows, we can ensure that you stay ahea...

ServiceNow U.S. Army Special Interest Group June 2022.pdf

Scale to handle mission requests quickly and efficiently

Connected Operations & Field Service Management Solution Brief

Now Platform Data Solutions

Meet the ServiceNow U.S. Army Team

US Army SIG October 2024

Q22024 U.S. Army App Engine Focus Group Slides

Enabling the Army to consistently operate at the speed of mission

The Army mission–to deploy, fight, and win our Nation's wars–is dependent on agile strategies and operational readiness. ServiceNow can support the Army in achieving readiness by connecting people,...

Why We Serve : Episode 2

Rally Point One: The Army’s AI Workforce Hub

Rally Point One is the Army’s secure, AI-powered HR platform that unifies all personnel services into a single portal, streamlining workflows, reducing delays, and giving leaders real-time visibili...

Driving Radical Customer Service Innovation | ServiceNow

Move beyond operational demands to deliver proactive strategies that drive business growth.

Modernize US Army Mobile Workforce Operations

It’s never been easier for the US Army to modernize Soldiers, equipment, service, and operations across the Pentagon and around the globe with ServiceNow Field Service Management. Learn more with t...

Meet the ServiceNow Army Team

Artificial Intelligence and Intelligent Technologies

Today's technology trends are tomorrow's customer expectations. From chatbots to predictive service, digital transformation is changing the face of interactions throughout the Army.

Q1 2024 ServiceNow U.S. Army Special Interest Group

ServiceNow MRO DOD PDF

Partnering with the Army for mission success

Enhance readiness, resiliency, and the capabilities of the force.

Understanding your Options: Soldier Service Solutions

Improve customer engagement and satisfaction with automated self-service, chatbots, knowledge base, and communities, all with ServiceNow.

Accelerate Speed of Delivery with ServiceNow's Intuitive and Agile Platform

Check out how the U.S. Army is undergoing one of its largest modernization efforts with their shift to agile in order to deliver capabilities faster to the warfighter.

Register Today: Knowledge 2023

Air Force Launches Modernized IT Help Desk with ServiceNow | FedTech Magazine

The digital Air Force of the future is underway with a new help desk solution from ServiceNow that is part of the service branch’s larger Enterprise IT as a Service (EITaaS) strategy.

Protect the Army from cyberthreats with a seamless zero trust architecture

The Army is experiencing an increase in both the frequency and sophistication of cyberattacks. To combat internal and external network threats, the Army needs a robust architecture capable of mitig...

Meet the ServiceNow U.S. Army Team

Infographic Swivel Chair Modernization

ServiceNow is already a supplier to several agencies and can support your future digital strategies for soldiers. In fact, by streamlining and automating workflows, we can ensure that you stay ahea...