Discover how the ServiceNow Digital Health Platform can empower your organisation

Case Study: Washington State Dept of Health automates delivery of 90 services with ServiceNow

Using ServiceNow, Washington State Department of Health rolls out 600 service process improvements in one year, cuts service delivery costs in half, and raises customer satisfaction to 90%.

Case Study: NHS Scotland manages a national vaccination program

NHS Scotland protects citizens’ health with the Now Platform

Case Study: NHS Blood & Transplant empower employees with a unified service experience

NHS Blood and Transplant (NHSBT) is an essential part of the NHS, providing the blood donation and organ donation services for the UK. The organisation’s 5,500‑person workforce is critical to its s...

Blog: 3 Ways Technology Can Create Better Experiences for Patients and Practitioners

The healthcare industry needs to heal itself. Here are 3 ways technology can help create better experiences for patients and practitioners

Infographic: Streamline your healthcare workflows

ServiceNow connects your teams, workflows, and systems - all on a single, integrated platform.

Gartner IT Symposium | 11-13 September 2023

ServiceNow is a Premier Sponsor at this event. The Gartner IT Symposium/Xpo™ 2023 conference in Australia brings CIOs and IT executives together to discuss IT insights shaping the future of techn...

Balancing Technology and Human Touch: Delivering Better Outcomes for Patients and Clinicians

Discover how ServiceNow uses AI to reduce admin burden and boost patient care in healthcare in this Talking HealthTech interview.

Reducing the Hidden Tax on Healthcare: Real Solutions with AI and Technology

Discover how Uniting and ServiceNow are tackling the hidden tax in healthcare with AI to boost efficiency and free up time for better patient care.

Case Study: Banner Health Automates Contract Management Using ServiceNow to Drive Better Patient Outcomes

Banner Health automates contract management using ServiceNow to drive better patient outcomes.

eBook - Ensure a rapid, friction-free onboarding for healthcare staff

Discover innovative solutions to improve productivity, enhance employee integration, and ensure a seamless transition for new hires. This eBook serves as a comprehensive guide to leverage digital t...

eBook: Invest in patients or care teams? YES.

The Quadruple Aim framework helps many healthcare providers clarify their priorities and zero in on the best practices that are essential for success.  In this eBook, learn how today’s leaders are ...

Case Study: VITAS Healthcare Improves Patient and Employee Experiences

Hospice care leader VITAS Healthcare is transforming patient care via streamlining its IT processes to allow employees to focus on patients and families. VITAS is working with trusted partner Servi...

Video: Vaccine Administration Management | The most significant workflow challenge of our lifetime

By addressing the “last mile” challenge for vaccine management at scale, including vaccine distribution, administration, and monitoring, ServiceNow is eliminating vaccination barriers and accelerat...

Healthcare in 2030 Pulse Report

Healthcare in 2030: How AI Agents Promote Integrated, Collaborative, and Proactive Care" looks at the future of healthcare and how AI agents will transform healthcare delivery and operations

On Demand Webinar: Centralised Program: Unlock Quick Business Value with Unified Service Operations (ITSM + ITOM)

Watch now for an insightful virtual seminar, Unlock quick business value with unified Service Operations. We demonstrate the ServiceNow solution and discuss the following key use cases to expand se...

Whitepaper: A Catalyst for a Healthier Future - COVID-19 Vaccine Management Orchestration

Find out how ServiceNow can help orchestrate vaccine management, connecting workflows from distribution to monitoring, and help meet one of the most significant challenges of our lifetime.

10 Must-Reads on Tech Strategies Streamlining Clinical Operations

Gartner Predicts 2023: Changing how healthcare provider services and operations are delivered

Gartner healthcare report on trends and predictions for healthcare providers

eBook: Customer Service Takes on a New Meaning in Healthcare’s Age of Consumerism

Healthcare organisations strive to create the optimal end-to-end patient experience

10 Must-Reads on Tech Strategies Streamlining Clinical Operations

Knowledge - ServiceNow's global customer event comes to Sydney!

Get connected to the people and technology that make work flow faster and more intuitively. Join us May 25-26 at the International Convention Center in Sydney.

Video: Connected digital workflows for Healthcare

With ServiceNow front to back visibility you can reimagine Healthcare by simplifying and automating processes, so you can focus on results.

Article: Transparency In Healthcare Digital Transformation

Explore how Stanford Health Care's digital transformation initiative got better results and more productive doctors by being fully transparent with patient information.

ANZ Healthcare Mini Guide

Across the healthcare industry, hospitals, aged care providers and private practices are grappling with how to improve patient care in the face of rising costs and growing staff shortages. It’s a c...

Crash Course: How Digital Workflows Transform Healthcare Systems

Learn how digital workflows can better prepare and fortify healthcare systems against future health crises and other complex business challenges.

World Forum Sydney Healthcare Highlights

World Forum: Sydney on 5th October is right around the corner. Now’s the time to register for this free, one-day event. See how our platform—embedded with new generative AI capabilities—can bring i...

Solution Brief: Seamless Vaccine Management

Connect workflows across organisations and systems for effective vaccine distribution, administration, and monitoring. Use the prebuilt workflows in Vaccine Administration Management to provide sel...

Economist Report: Digital Capabilities in Asia-Pacific: The Journey Towards Greater Opportunities

Digital capabilities in Asia-Pacific: The journey towards greater opportunities is a report from Economist Impact sponsored by ServiceNow, which examines the opportunities and challenges of enhanci...

IDC Report: Clinical Workflow Optimisation: Where to Begin?

Clinical Workflow Optimisation Is the Key To a Successful Healthcare Enterprise. Healthcare is digitally transforming, while new challenges only continue to emerge. Healthcare organisations worldw...

Changing How Healthcare Provider Services & Operations Are Delivered

Care is moving to new venues, and consumers and patients continue to be engaged in new way, enabled by advancing technologies and innovative vendor solutions.

Changing How Healthcare Provider Services & Operations Are Delivered

Care is moving to new venues, and consumers and patients continue to be engaged in new way, enabled by advancing technologies and innovative vendor solutions.

eBook: How to Achieve Operational Efficiency in the Complex Healthcare Environment

A hospital room has many critical elements that make it possible for clinicians to provide life-saving treatment for patients. But mismanaged operations can cause any element of the hospital room t...

eBook: Aberdeen Patient Care Resolved

On Demand Webinar: Empower the Entire Organisation to Create Effortless Experiences that Build Long-term Loyalty

Companies want to provide great customer experiences and build loyalty but are struggling to meet customers’ ever-increasing expectations. Why? Because most digital transformation investments have ...

Peke Waihanga: Enhancing Prosthetic & Orthotic Services - A Patient-Care Approach

Discover how Peke Waihanga, a pioneer in prosthetics and orthotics, leveraged 3D printing and ServiceNow®'s Healthcare and Life Sciences module for transformative change. Learn how 3D scanning and ...

IDC Video: Navigating Change in Healthcare

In this IDC video its all about outcomes. Learn more about strategic business goal for healthcare providers in 2022 and 2023.

Gold Coast Health Podcast Clips: Health Industry Challenges

Case Study: Community Health Systems Supports the Patient Journey While Saving Millions With ServiceNow

Community Health Systems (CHS) is one of America’s leading operators of general acute care hospitals. Through affiliates, CHS owns, operates, or leases 127 hospitals in 20 states, offering a wide r...

Blog Series: Dr. Seemit Dhage

Video: A Day in the Life in Healthcare

Clinicians and staff need a solution that helps them spend less time on manual tasks and administrative work, so they focus on what really matters—delivering care. ServiceNow empowers providers to ...

Economist Infographic: Digital Capabilities in Asia-Pacific: The Journey Towards Greater Opportunities

Digital capabilities in Asia-Pacific: The journey towards greater opportunities is a report from Economist Impact sponsored by ServiceNow, which examines the opportunities and challenges of enhanci...

Infographic: Delivering Healthcare Workflow Automation and Orchestration

To deliver more connected, cohesive, and controlled healthcare services, organizations need a partner who can enable intelligent healthcare workflow automation and orchestration to deliver integrat...

Case Study: How Wellstar Health System Delivers Patient Care With Quality And Confidence

Wellstar transforms security and compliance with ServiceNow. Wellstar has a reputation for excellence with patients and partners, but it recognized a gap in vulnerability remediation. A typical wo...

Interview: Dr. Zoran Bolevich at NSW Health

The Now Platform is one of NSW Health’s key digital systems, as it transforms healthcare delivery for millions of patients across the state to drive better outcomes for patients, clinicians and NSW...

Infographic: Drive better healthcare experiences with one digital platform

Healthcare is in a state of transformation. To standardise and scale outcome-based care models, operational processes need updating. Digital transformation can provide the flexibility and efficienc...

Gold Coast Health Podcast Clips: Care Now App

Where are the opportunities for innovation in Australian healthcare?

Article: NSW Health rethinks systems approach with vaccine platform

This IT News article shares how NSW Health was able to get their vaccine administration management (VAM) platform up and running in only 10 days.

Webinar: Three Actions to Ease Staffing Shortages

Many healthcare providers are experiencing workforce shortages and retention issues, especially with nurses. In this webinar, you will see a best practice case study on how one provider is easing t...

IDC Snapshot: The Value of ESG Solutions in Healthcare and Life Sciences

IDC Snapshot: The Value of ESG Solutions in Healthcare and Life Sciences

Knowledge 2022: How technology is transforming Australia’s largest public health system

Join Farhoud Salimi from eHealth NSW, who will share how NSW Health uses the Now Platform to drive better outcomes for patients and staff. Joined by Mel Tinsley from the Agency for Clinical Innovat...

ANZ Healthcare Mini Guide

Solution Brief: Accelerate the immunisation process

Act fast to manage vaccinations with out-of-the-box content and a self-service experience.

Peke Waihanga: Enhancing Prosthetic & Orthotic Services - A Patient-Care Approach

Discover how Peke Waihanga, a pioneer in prosthetics and orthotics, leveraged 3D printing and ServiceNow®'s Healthcare and Life Sciences module for transformative change. Learn how 3D scanning and ...

Customer Stories: Healthcare Book of Knowledge

Change can happen in an instant, and over the last two years, many leaders learned that firsthand. This book features stories told at Knowledge 2021 from Healthcare organisations including, NHS Sco...

eBook: Healthcare in Focus

Experts explore key healthcare priorities and the role of digitisation to personalising patient experiences, enhancing employee experiences, and building more efficient operations.

Bringing Healthcare Together

How unifying your technology can deliver better experiences for stronger connections across your organisation.

Case Study: NSW Health - Leading digital transformation in Healthcare

Case Study: NSW Health - Leading digital transformation in Healthcare

Interview: Te Whatu Ora Health NZ

In this interview, recorded at Digital Health Week NZ, they discuss the challenges and outcomes of unifying 16 service desks under one ServiceNow platform, along with the future potential of this d...

eBook: How to Achieve Operational Efficiency in the Complex Healthcare Environment

A hospital room has many critical elements that make it possible for clinicians to provide life-saving treatment for patients. But mismanaged operations can cause any element of the hospital room t...

Whitepaper: How to empower providers to deliver better experiences through digitisation

Healthcare providers are striving to deliver better experiences, all while dealing with a variety of interconnected pressures. To quickly adapt to the changing world around them while delivering ex...

IDC Report: Digital Transformation for Healthcare Providers

Digital transformation (DX) is continuing and accelerating in healthcare. By 2022, healthcare provider organisations worldwide will spend $91 billion on DX, representing an 18% growth rate. This sn...

Gold Coast Health Podcast Clips: Digital Simplification

eBook: Aberdeen Patient Care Resolved

Case Study: Fairview Health Services Guards Against Disruptions in Patient Care with ServiceNow

With help from ServiceNow, this nonprofit, integrated healthcare provider automated disaster recovery processes, extending its use of ServiceNow IT Service Management. By using ServiceNow Business ...

Blog: The State of Digital Transformation in Healthcare - Smarter Use of Data Leads to Better Patient Outcomes

Smarter use of data leads to better patient outcomes. This article will take a close look at how healthcare organisations are succeeding with their digital transformation efforts.

Video: Integrating healthcare with advanced tech

See how ServiceNow's digital health platform revolutionises healthcare. Experience the power of integrated support and real-time diagnostics across the healthcare network for improved patient care.

Thomas Jefferson University Hospital meeting the challenge of healthcare emergencies with innovation

In this podcast, ServiceNow solution consultants, Christopher Killion and Jeff Currier, and Neil Gomes from Thomas Jefferson University will discuss: - Key challenges the hospital faced while try...

Blog: 4 ways to enhance healthcare efficiency

How do you decide whether to invest in patients or care teams—or deliver optimal care or achieve your financial goals? Learn how the Quadruple Aim can answer this question.

Executive Brief: Transform Healthcare Operations with a Digital Health Platform

To help transform healthcare operations, organisations are leveraging Digital Health Platforms (DHP). According to Gartner, the DHP approach “puts the organisation on a path to faster value realisa...

Why empowering clinicians with the right technology can help reverse the healthcare skills shortage

The healthcare sector is facing a growing staffing crisis, with Australia projected to be short 100,000 nurses and 2,700 doctors by 2027. Burnout, admin overload, and poor work-life balance are dri...

Webinar: Creating end to end patient-first experiences

The patient’s experience with the healthcare system starts before they walk through the door or log into the telehealth portal and ends long after the end of their visit or procedure. In this webin...

Infographic: Transform the Way Healthcare Manages Security, Risk, and Compliance

Identify, prioritise, and accelerate your reaction time for insights and issues. Cyber risks and regulatory pressures are escalating for healthcare organisations, making it harder to maintain pati...

Webinar: Healthcare at Home: Evolving from Manual to Mobile featuring VITAS Healthcare

Mobility and interoperability are crucial to the continued transition of extending healthcare services into patients’ homes. Learn how VITAS Healthcare, a leading provider in hospice and palliative...

Healthcare Insights eBook

eBook: Transforming Healthcare's Approach to Security and Risk

Read this ebook to learn how your healthcare organisation can gain better visibility into cyber risks to make smarter, faster decisions about cyber threats.

Seeing the bigger picture in healthcare: bringing the front, middle and back-office together

The healthcare sector is becoming more digital, but disconnected systems and manual processes still create inefficiencies that impact patient care, clinician workloads, and organisational decision-...

eBook: 3 Strategies to Reduce Healthcare System Outages

System outages are all too common, disrupting not only business operations but patient care—the very mission of the organisation. In a recent survey of healthcare leaders, 64% reported difficulty ...

Infographic: Rethinking Healthcare Experiences to Drive Better Outcomes

While the COVID-19 pandemic has impacted every industry, healthcare and life sciences have been at the epicenter of the disruption from day one. We’ve seen unprecedented shifts in everything from w...

eBook: Optimise operations to achieve the quadruple aim

Optimise operations to achieve the quadruple aim

Podcast: Clinical Onboarding and Credentialing

In this episode, Mike Luessi, AVP and GM of Healthcare at ServiceNow, sat down with Becker’s Healthcare to discuss key insights on the pain points of clinician onboarding and credentialing and what...

How did an Australian public hospital gain 100,000 hours in productivity with ServiceNow?

5 ways to address the skills shortage in Australian healthcare

Australia's healthcare system faces a projected shortfall of 100,000 nurses and 2,700 doctors by 2027. This blog presents five strategic recommendations for the Australian healthcare sector to addr...

Article: Bupa runs a security transformation program

This iTnews article focuses on how Bupa A/NZ has undergone a significant security transformation program and how they mitigate the threat of malicious or accidental compromise to customer data or d...

eBook - 5 Myths About Technology in Healthcare, Busted (NZ)

New Zealand’s healthcare system has long been the envy of the developed world. It is effective, accessible, affordable and equitable. Yet, left to its own devices, it is becoming increasingly clear...

IDC Agility Assessment: The Competitive Advantage in Healthcare Adaptability

A recent IDC global survey of nearly 2,000 business, government, and technology leaders found that companies that identify as “extremely agile” achieve superior results, including market-share gain...

Video: Gold Coast Health Gains More Patient Time with ServiceNow

Explore Gold Coast Health's transformative journey with ServiceNow in our latest video. As they navigated the complexities of modern healthcare, Gold Coast Health embraced digital solutions to enha...

Solution Brief: Continuous Risk Monitoring for Healthcare Organisations

The healthcare risk landscape is constantly changing. Your healthcare IT and cybersecurity teams respond to many different risks including volumes of vulnerabilities, only to have exponentially mor...

Gartner Executive Brief: Transform Healthcare Operations with a Cloud-Based Platform

Healthcare is at an inflection point. The pressure to change is coming from all directions. Patients want care to be more personalised and convenient. Employees want the systems that support their ...

Fireside Chat: Sandip Kumar at Gold Coast Health

Hear from Sandip Kumar, Executive Director of Strategy, Transformation and Major Capital at Gold Coast Health, as he discusses how their organisation are driving automation in healthcare to a new r...

Video: A system-wide approach to restoring our healthcare system

Revitalise your healthcare services with ServiceNow. Our Digital Health Platform helps combat workload challenges and burnout in Australia's healthcare system, ensuring effective, accessible, and s...

Live Event: Join us at Knowledge 2022 in Sydney

Get connected to the people and technology that make work flow faster and more intuitively. Join us May 25-26 at the International Convention Center in Sydney.

Article: How New Technology Is Enabling Smart Hospitals

Emerging technologies such as medical virtual assistants and voice technology in healthcare are enabling smart hospitals to improve the patient experience.

ServiceNow Digital Health Platform

ServiceNow Digital Health Platform and Healthcare Provider Capability Map

eBook: Reimagine Healthcare

Discover stories of digital transformation and learn how to transform operations to improve care delivery.

eBook: Healthcare in Focus

Experts explore key healthcare priorities and the role of digitisation to personalising patient experiences, enhancing employee experiences, and building more efficient operations.

Webinar: Banner Health Demonstrates Quantified Risk Reduction

These days GRC touches nearly every area of your healthcare operation. To manage risk effectively you need real-time visibility, and 24/7 automated assurance you’re operating to the highest standar...

Dr Seemit Dhage Talking HealthTech Interview: Key Insights on Healthcare Innovation

Dr Seemit Dhage is thrilled to share fresh insights on Healthcare Innovation from the recent Digital Health Festival! Recently featured on Talking HealthTech, he discussed how ServiceNow is revolut...

What is the #1 challenge in Australian healthcare?

Blog: Healthcare employees need better digital platforms

The time is now for healthcare organisations to focus on improving employee experiences and reducing manual, repetitive work.

eBook: Reimagine Healthcare

Discover stories of digital transformation and learn how to transform operations to improve care delivery.

Case Study: Medibank Boosts Business Health with ServiceNow

Learn how Medibank streamlined access to IT, HR, and facilities information for employees across five corporate offices.

Revolutionising Healthcare Automation: Gold Coast Health's Journey

Join leading healthcare provider, Gold Coast Health as we uncover their digital transformation journey powered by ServiceNow®. Discover how they optimised processes, improved patient care, and fost...

Forrester Report: Healthcare Company Uses ServiceNow Security Operations to Achieve Faster and More Efficient Response to Security Incidents

Healthcare Company Uses ServiceNow Security Operations To Achieve Faster And More Efficient Response To Security Incidents And Vulnerabilities

Customer Insights: Healthcare Industry Testimonials

In this collection of customer testimonials, you will hear digital transformation stories from healthcare providers located all over the world. Read how Wellstar, HCA, NHS and more are implementing...

Webinar: How Healthcare Leaders Can Avoid Data Breaches

Major data breaches are headline news. When patient data is exposed to hackers, the public outcry can be immense. And it’s happening more and more frequently. According to newly released survey res...

On Demand Webinar: Four Essential Risk and Compliance Strategies for Increasing Visibility

Join our experts as they discuss essential strategies for risk management—how to increase real-time visibility and adaptability for your risk and compliance practice, to set up for agility.

Video: ServiceNow Employee Experience Platform for Healthcare Providers

Enable clinicians to spend more time on quality patient care by unifying employee experiences into a single platform. With the power of ServiceNow, front-line workers can find all the information, ...

Digital Interoperability and Value Based Outcomes

Data Sheet: Healthcare and Life Sciences Service Management

Healthcare and Life Sciences Service Management is a digital health platform that enables healthcare providers, payers, and life science companies to meet the challenges of global disruption in hea...

Case Study: Sanford Health Delivers a Five-Star Employee Service Experience

When does employee experience matter? When it impacts patient care. That’s what Sanford Health found when it introduced ServiceNow ITSM & HRSD. The organisation delivers a five-star employee servic...

Article: Securing hospitals against cyberattacks

Healthcare Cybersecurity Tactics - The healthcare industry is a soft target for nation-state and terrorist hacking groups. Waiting for the next attack is not the answer.

Case Study: Magellan Health Creates a Workplace of the Future with ServiceNow

A Fortune 500 specialty healthcare company with almost 11,000 employees spread across the US, Magellan Health attracts and retains exceptional employees by delivering a superior HR experience. It u...

eBook: Transforming Healthcare Operations

Discover key strategies for maximizing results, including optimising operations to achieve the quadruple aim, delivering care anywhere, and transforming cybersecurity, risk and resilience.

Article: Managing Cyber Risk Challenges Through Automation

There aren’t enough security analysts in the universe to manage the rising tide of cyber risk. Learn how automation can help solve the top 13 challenges.

Building Healthcare Applications with a Low Code Platform

For healthcare providers today, the pandemic has brought unprecedented complications, shortages, regulations and hurdles. Join us for our Webinar to learn how ServiceNow App Engine can accelerate d...

On Demand Webinar: Elevate Experiences or Lower Costs? Yes

Retaining customers, and building lasting, loyal relationships with them, may be the first rule for businesses today. The question is, at what cost? Will you have to choose between meeting rising c...

Aberdeen Report: Customer Operations in Healthcare

This report reveals the role of customer operations in helping healthcare organisations deliver top-notch patient experiences, control costs, and boost efficiency- highlighting the key pillars top ...

eBook: When Healthcare Works, the World Works

Discover key strategies for maximizing results, including optimising operations to achieve the quadruple aim, delivering care anywhere, and transforming cybersecurity, risk and resilience.

Case Study: MedAire Enhances the Safety of Air Travel with ServiceNow

Leading air travel health solutions provider, MedAire - helps passengers and crew travel the world safely again

eBook: 5 Myths About Technology in Healthcare, Busted. (AU)

Australia’s healthcare system has long been the envy of the developed world. It is effective, accessible, affordable and equitable. Yet, left to its own devices, it is becoming increasingly clear t...

IDC Info Snapshot: Digital Healthcare and the Rise of Consumerism

Forward-thinking healthcare organisations must respond to the rise of consumerism through service excellence embedded with digital resiliency. The focus of care is shifting to consumers (e.g., care...

eBook: Make healthcare work better for everyone

Invest in patients or care teams? YES.

The Quadruple Aim framework helps many healthcare providers clarify their priorities and zero in on the best practices that are essential for success.  Download this eBook to learn how today’s lead...

Data Sheet: Healthcare and Life Sciences Service Management

Gold Coast Health gains more patient time with ServiceNow

Gold Coast Health is the public hospital system in Queensland that delivers care to a community of 700,000 people, as well as to out-of-state patients. The system covers all care from paediatric to...

On Demand Webinar: Strategic Portfolio Management Summit

Hear directly from Sameer Anand, Agile Leader and Program Director, PMO at BAE Systems about how his team is finding innovative ways to optimise planning and aligning investments to scale and deliv...

eBook: Transform healthcare cybersecurity, risk, and resilience

Blog: Mapping Digital Health Beyond the Pandemic

Digital technology investments creating a seamless service that improves patient experience is set to redefine the Australian healthcare industry. Learn how.

Article: Opening New Doors with a Digital Health Platform

In an interview, Vishakha Sant, Global Head of Healthcare Provider Industry Solutions, ServiceNow, explains the importance of digital transformation to curating a strong patient experience – and to...

Healthcare works with ServiceNow

Behind every great "Digital First" organisation is a great workflow. As the foundation for digital workflows, the Now Platform connects people, systems, and processes across healthcare organisation...

How did ServiceNow help a major Australian healthcare organisation boost efficiency by 30%?

Keynote Fireside Chat with Gold Coast Health

Watch our on-demand keynote from Digital Health Festival featuring Dr Seemit Dhage & Sandip Kumar.

Revolutionising Healthcare Automation: Gold Coast Health's Journey

Join leading healthcare provider, Gold Coast Health as we uncover their digital transformation journey powered by ServiceNow®. Discover how they optimised processes, improved patient care, and fost...

IDC FutureScape Report: Worldwide Healthcare Industry Predictions

This IDC FutureScape provides actionable insights and analysis for likely future healthcare industry scenarios. The IDC FutureScape 2022 predictions suggest that in the next five years, healthcare...