Asset Management

Manage all your assets on a single platform
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Optimize your technology & enterprise asset investments

Seamlessly track, manage, and maximize the value of your assets from acquisition to retirement with unparalleled efficiency and control.

Reduce costs

Focus on the right asset investments to achieve desired business results & maximize the value of every asset by following decision support surfaced by the platform.

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Increase productivity

Leverage industry best practice workflows to manage the full end-end lifecycle for your assets while reducing the strain on your teams & risks of mismanaged asset data.

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Drive strategy

Empower teams with visibility into the full asset estate for greater transparency across the organization to drive strategic decisions & improved budgeting.

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Can you manage all your assets in one place?

Out with the old, in with the new. The new is quicker, and it’s easier too.

Nihil recusandae est voluptate explicabo.

With ServiceNow, you can know what you’ve got, where it is, who’s using it, and how much it costs - all on a single platform.
And on the NOW platform, your assets can seamlessly tie into the Service Catalog, the CMDB, Incident Management, Change Management, Procurement, Risk Management, Security Operations, Project Management, Field Service Management, Human Resources, and more.

Discover Asset Management

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Resources: contact your assigned ServiceNow Account Executive for any questions/requests

All the services you need, in one place.

Now Learning: Asset Management On Demand

Free on demand Asset Management trainings published by ServiceNow's training team.

Asset Implementation Best Practices

View our recommended asset management artifacts to support your SPM roll out

Asset Management Community Forum

Collaborate with peers and get updates on the ServiceNow Community Forum

ServiceNow Resource Center

Access Asset Mgmt. resources such as eBooks, Analyst Reports, Webinars, etc. Under Products in left pane, change filter to access other resources (e.g. Software Asset Mgmt., Hardware, etc.)

Education: Managing your facilities & assets

How do educational institutions manage their facility and asset investments? This demo video outlines the importance of full-scope visibility on capital investments and the cycle of fulfilling, dep...

Cloud Cost Management Solution Demo

Centralize the management of cloud resources, asset, and cloud ops .

GUIDE: Evaluating SAM Third-Party Discovery Sources

Knowledge article providing insights into the common third-party discovery sources used in conjunction with ServiceNow Software Asset Management. With this information, Customers will be able to ev...

DOC: Asset Mgmt. Resource Guide

Interactive resource guide to find information across all Asset Management solutions.

VIDEO: Revolutionize Your IT Asset Management with AI (Detailed)

38 Min: Join the ServiceNow ITAM team for an insightful session on how AI is transforming the ServiceNow platform and shaping the future of asset management. Discover the powerful outcomes achievab...

ServiceNow Xanadu - Enterprise Asset Management: Configurable Roles & Workspaces

Configurable Roles and Workspaces enables a tailored workspace that is mapped to the types of assets that are important for different departments. By adding a medical asset workspace, an OT asset w...

VIDEO: Agentic AI for Hardware Asset Management (Short)

4 Min: Now Assist for Hardware Asset Management (HAM) streamlines and automates the hardware asset request process with agentic workflows.

VIDEO: Agentify Hardware Fulfillment (Short)

7 Min: AI-driven HAM agents automate repetitive hardware fulfillment using existing data and workflows, optimizing lifecycle decisions.

VIDEO-Part 3: Hardware Asset Management (Detailed)

82 Min: Part 4 of 4 technical practitioner’s webinar series on how to build up your Asset Management program starting with Core, CMDB and Inventory data, which can accelerate your ServiceNow Asset ...

DEMO: Enterprise Asset Management Intro (Detailed)

39 Min: Overview and demo of EAM. Devices connected through the Internet of Things (IoT), like sensors, vehicles, and machines, can help with the incorporation of analytics and artificial intellige...

ServiceNow Xanadu - Software Asset Management: SAP Digital Access License Management

SAP Digital Access license management enables SAM managers to ensure accurate license usage tracking and compliance. Updates to ABAP Transport downloads to gather digital access document types and ...

DEMOS: Multiple SAM Demos

Multiple SAM demos via our “Ask a Ranger" series starring our ServiceNow Product Success architects, aka Rangers. This series will walk you through Software Asset Management feature by feature!

ServiceNow Xanadu - Hardware Asset Management: Device as a Service (DaaS)

Device as a Service enables DaaS providers to manage their DaaS asset estate on a single platform. With the command center view, providers can fulfill orders and respond to RMAs with greater accura...

GUIDE: Phased approach for Enterprise Asset Management

This article maps the customer path to value with ServiceNow Enterprise Asset Management (EAM), showing how organizations progress from identifying lifecycle pain points to automating workflows on ...

GUIDE: Phased Implementation of Cloud Cost Management

A simple crawl-walk-run roadmap for ServiceNow Cloud Cost Management: first get clean data and provider integrations for spend visibility, then cut waste with rightsizing, business-hours policies, ...

VIDEO: Service Graph Connectors Overview (Short)

1.5 Min: Provides an overview of Service Graphic Connectors functionality, benefits, and best practices.

DEMO: IT Asset Management Demo (Short)

3 Min: Improve your IT asset visibility, reduce asset costs, and mitigate related risk with IT Asset Management

DEMOS: Cloud Cost Demos: CCM Implementation #1

Demo #1 of 5: The Product Success IT Asset Management (ITAM) architects, also known as Rangers, share a wealth of implementation insights, including tips, tricks, methodologies, and strategic appro...

ServiceNow Xanadu - Enterprise Asset Management: Asset Calibrations & Drop off and Receive Tasks

Asset calibrations enables our customers to improve compliance and risk management to ensure that all instruments and equipment are calibrated according to industry standards and regulations with ...

ServiceNow Xanadu - Enterprise Asset Management: Inventory Repairs, Asset Picking & Stockroom Aisles

Inventory Repair gives you workflows to be able to Initiate, execute and track asset repairs in repair depots & warehouses. Asset Picking enables workflows to create pick tasks to retrieve stock fr...

ServiceNow Xanadu - Cloud Cost Management: AI Spend Management

With the rise of AI, it is important to understand the granularities of spend across AI services, as they can grow costly. Therefore, AI Spend Management can help organizations better govern & cont...

DEMO: Getting Started with Cloud Cost Management (Short)

6 Min: Short overview and demo of Cloud Cost Management.

DEMO: Core Asset vs. Hardware Asset Mgmt. (Detailed)

26 Min: Highlights main differences in functionality between Core Asset Management that comes with ITSM, and the Hardware Asset Management (HAM) module. Gain insights into streamlining manual HAM a...

DEMOS: Collection of ITAM On-demand Webinars

Systematically manage the complete technology asset lifecycle to reduce costs and mitigate asset risk.

VIDEO-Part 4: Software Asset Management (Detailed)

69 Min: Part 4 of 4 technical practitioner’s webinar series on how to build up your Asset Management program starting with Core, CMDB and Inventory data, which can accelerate your ServiceNow Asset ...

VIDEO: Agentify Software Fulfillment (Short)

7 Min: AI-powered SAM agents automate tedious fulfillment using existing data and workflows, streamlining software lifecycle decisions.

VIDEO: EAM Overview and Considerations (Detailed)

69 Min: Video of an in-depth conversation about what it takes to get started on the right path for EAM. Topics include: 1) Understanding modern ITAM and how EAM fits into your overall ITAM program;...

GUIDE: Phased Implementation of Software Asset Management

Guide on how to implement Software Asset Management (SAM). To fully leverage your SAM program, it’s crucial to adopt a phased approach, generally categorized into Crawl, Walk, and Run stages. This ...

DEMO: Software Asset Management Intro (Detailed)

82 Min: An end-to-end walkthrough of Software Asset Management (SAM) on ServiceNow: the business practice and broader ITAM landscape, today’s audit/regulatory risk, and how SAM works on the Now Pla...

DEMO: Asset Audit Response Overview (Short)

5 Min: Regulators are increasing pressure on firms to demonstrate full control over their IT asset environments. Asset Audit Response delivers an audit-ready workspace for financial services to man...

VIDEO-Part 1: Intro, Core Data Checkpoints, CMDB (Detailed)

120 Min: Part 4 of 4 technical practitioner’s webinar series on how to build up your Asset Management program starting with Core, CMDB and Inventory data, which can accelerate your ServiceNow Asset...

GUIDE: Phased Implementation of Hardware Asset Management

Guide on how to implement Hardware Asset Management (HAM). HAM phased approach, typically divided into Crawl, Walk, and Run phases. This structured journey helps organizations build visibility, red...

ServiceNow Xanadu - Software Asset Management: Software Inventory Analytics

Software inventory analytics help customers implementing Software Asset Management gain value quicker thanks to increased CMDB visibility. SAM managers can leverage Day 0 insights to examine issues...

VIDEO-Part 2: ITOM Discovery & Inventory Collection (Detailed)

35 Min: Part 4 of 4 technical practitioner’s webinar series on how to build up your Asset Management program starting with Core, CMDB and Inventory data, which can accelerate your ServiceNow Asset ...

DEMO: Cloud Cost Management Intro (Detailed)

50 Min: Unlock smarter cloud spend with ServiceNow Cloud Cost Management. See the newest capabilities in action and learn practical ways to right-size resources, cut waste, and tie spend to outcome...

DEMO: Beyond Facilities and IT Asset/Project (Detailed)

60 Min: Transform your facilities and infrastructure construction and maintenance with a comprehensive, all-in-one platform. Streamline workflows across the entire lifecycle of asset management—whe...

DEMO: Enterprise Asset Management Intro (Detailed)

38 Min: Overview and demo of EAM. Devices connected through the Internet of Things (IoT), like sensors, vehicles, and machines, can help with the incorporation of analytics and artificial intellige...

DEMOS: Multiple HAM Demos

Multiple HAM demos via our “Ask a Ranger" series starring our ServiceNow Product Success architects, aka Rangers. This series will walk you through Hardware Asset Management feature by feature!